Customer Service Solutions for Banks & Credit Unions
Elevate your level of service and maintain user trust and loyalty.
– Deloitte, 2020
– The Effortless Experience
Omnichannel digital banking engagement
Create a seamless support experience between chatbots, agent interaction, live chat, voice, and video, increasing user satisfaction. Your agents can tie offline phone calls to live web sessions through easy integration with common telephony systems. Alkami’s AI-powered platform enables agents to see user issues in real time for more personalized service and efficient resolution.
CRM Integration with Alkami Customer Service Solutions
Alkami’s customer service solutions integrate with your CRM, feeding advanced data to produce a full-lifecycle customer journey view that powers your marketing strategy and technology.
API integration is custom and CRM-agnostic to work alongside your current digital platform stack.
Advanced Notification Delivery
Users can connect with your brand more often and through more channels when they receive relevant notifications via their preferred channels. Extend opportunities and transfer and authentication alerts via push and SMS notifications.
Digital ID & Authentication
Meet users where they are and allow them to expedite non-digital transactions through their mobile device. Authenticate users through a push notification to their mobile apps to reduce friction for call center interactions that would otherwise need to verify transaction information.