Day: February 11, 2021

Enable self-service and strengthen relationships with today’s digital banking user

Before COVID-19 and the advent of digital banking, financial institutions (FIs) were reactive to leveraging new customer service technologies. When members and customers would grow frustrated with in-person and call center transactions, a new technology would be adopted. FIs didn’t want to lose the high touch, personalized service levels they desired, but weren’t getting the […]