Connecting Account Opening and Digital Banking to Drive Growth

At Alkami, our focus is helping financial institutions grow by strengthening how digital relationships begin and evolve. The launch of the Digital Sales & Service Platform marks a major milestone in delivering a connected approach to onboarding, digital banking, and long-term engagement.

This release represents the first step in bringing that vision to life by unifying account opening and digital banking solutions into a seamless experience. With a suite of new capabilities now live—including streamlined digital banking registration, integrated account activation, embedded account opening, and consistent brand experiences—financial institutions can reduce friction, accelerate activation, and create stronger account holder relationships from the very first interaction.

The Digital Sales & Service Platform Difference

Alkami’s Digital Sales & Service Platform connects account opening, digital banking, and data-driven engagement into a unified experience that supports how relationships start and grow.

This launch focuses on strengthening the connection between account opening and digital banking: two critical moments in the account holder journey that have traditionally operated separately.

By bringing these experiences together, financial institutions can:

• Simplify how users move from application and account approval into digital banking
• Guide account holders toward meaningful next steps
• Enable account holders to easily expand their relationship by opening additional accounts within the digital experience
• Create a more continuous, relationship-driven experience from day one

These capabilities lay the groundwork for deeper integration across data and marketing over time, further enhancing how financial institutions engage account holders across the lifecycle.

Turn New Accounts into Active, Engaged Relationships

Account opening is only the beginning of the relationship. The Digital Sales & Service Platform helps financial institutions create a smooth path into digital banking, making it easier to activate new account holders, increase early engagement, and build momentum from the first interaction.

By connecting account opening and digital banking, financial institutions can reduce friction at a critical moment and guide account holders toward meaningful actions early in the relationship.

The result:

• Faster activation
• Increased early engagement
• Stronger foundation for long-term relationship growth
• Greater walletshare

Key Capabilities Now Live

This release introduces new capabilities that ensure account acquisition and digital engagement operate as one continuous journey, helping financial institutions not only activate new accounts but also deepen existing relationships and increase wallet share.

Streamlined Digital Banking Registration

Account holders are prompted to enroll in digital banking immediately after account opening, reducing friction and accelerating activation. This helps financial institutions increase digital adoption and minimize drop-off at a critical moment.

Enhanced Auto-Package Assignment

Product and service packages are automatically aligned to each account holder based on Know Your Customer (KYC) risk data, ensuring the right experience from day one. This improves access, onboarding efficiency, and early engagement.

Integrated Account Activation

New account holders are guided through key activation steps directly within digital banking, helping them enroll in high-value services and begin using their accounts immediately.

Brand Alignment Builder

Financial institutions can align the look and feel of account opening with digital banking, creating a consistent, cohesive experience that builds trust and reduces friction.

How This Differs from Traditional Banking Solutions

Most providers offer account opening, digital banking, and marketing as separate tools. Even when integrated, these systems often lack real-time data flow and coordination.

Alkami’s approach focuses on connection over collection, unifying these capabilities together into a single platform experience that enables financial institutions to act earlier and more effectively.

This means:

• Better visibility into account holder behavior
• More coordinated engagement across teams
• A stronger foundation for future data-driven growth

Looking Ahead: Expanding the Platform

This launch marks a significant milestone, with continued progress toward deeper integration across account opening, digital banking, and data-driven engagement.

As the Platform evolves, financial institutions will be able to:

• Leverage more connected data insights
• Deliver more proactive, personalized experiences
• Extend engagement across the full lifecycle

This is how Alkami is advancing its vision for Anticipatory Banking, helping institutions meet account holder needs earlier and more effectively.

Get Started with the Digital Sales & Service Platform

The Digital Sales & Service Platform capabilities are now available to eligible Alkami customers. To access the roadmap and enable these features, Alkami customers can visit the Alkami Community site.

Whether you’re looking to improve activation, increase engagement, or streamline operations, these enhancements provide a strong foundation for growth.