Digital Banking Solutions for Banks and Credit Unions

Transforming Customer Experience with Positive Pay: Heartland Bank’s Success Story

Home » Resources » Client Success » Testimonial » Transforming Customer Experience with Positive Pay: Heartland Bank’s Success Story

Discover how Heartland Bank, headquartered in Bloomington, Illinois, transformed its Positive Pay Solution’s customer experience and support efficiency by partnering with Alkami.

With 70 branches and a growing asset base of $5 billion, Heartland Bank’s Manager of Treasury Services, Todd Lindsey, shares insights into the challenges they faced and the remarkable improvements they’ve achieved.

Hear firsthand how Alkami’s ACH Positive Pay and Payee Positive Pay Solutions have made a difference in user friendliness, mobile decisioning, and fraud prevention, ensuring a seamless experience for Heartland Bank’s customers.

The user friendliness of the new product is really, really nice. It's exactly what we were looking for. It allows our customers to really get through the exception process and the whole situation a lot easier.

We chose Alkami because you were a company that would grow with us. We're always looking to grow, and Alkami, we felt, would grow with us.

Interested in learning more about Alkami’s positive pay solutions?

LATEST Resources

Never miss a beat in digital banking

Client Success, Media, Perspectives, Resources, Testimonial

June 5, 2025

Proactive Fraud Protection with Check Positive Pay

Empowering Clients to Catch Fraud Early with Positive Pay Most business clients don’t think about fr...

Client Success, Resources, Testimonial

June 5, 2025

How First Fidelity Bank Strengthened Security with Positive Pay

Empowering clients with fraud protection through Positive Pay and ACH Positive Pay solutions from Al...

Charts, Data Bites, Resources

March 27, 2025

The Most Mature Organizations Differentiate Themselves With A Secure UX That Enables Self-Service

What we’re seeing: Year-over-year, fraudsters get more creative with their threats and fraud c...
J.D. Power 2025 Mobile App Platform Certification ProgramSM recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/awards.

Starter
Compliance

Catch fraud early
and reduce risk

Growth-
Oriented

Expand your commercial
capabilites

Advanced
Payment Security

Advanced protection
with revenue generation
Check Positive Pay Solutions
Payee Positive Pay
Check Positive Pay
Teller Validation
Reverse Positive Pay
ACH Positive Pay Solutions
ACH Positive Pay (debits)
ACH Positive Pay (credits)
ACH Credit Origination Protection
Reporting Solutions
Account Reconciliation
ACH Returns & NOCs
EDI Translation