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Digital Banking

Author Spotlight

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Emily Fagan Financial Industry Writer and Strategist, Content Manager

I’m a Senior Content Manager at Alkami Technology, focused on helping banks and credit unions understand how digital banking, data-driven marketing, artificial intelligence, account holder engagement, and financial technology trends are reshaping financial services. I bring nearly 20 years of experience in brand strategy, content marketing, creative direction, and digital marketing, including more than five years focused on fintech and digital banking through Segmint and Alkami.

I hold a B.F.A. in Graphic Design from Rhode Island College and have continued my professional education through certifications and training in content engineering, digital marketing strategy and planning, branding, and leadership. My credentials include Content Engineering from Content Science Academy, Certified Digital Marketing Specialist – Strategy and Planning from the Digital Marketing Institute, a Certificate in Branding from HOW Design Live, and leadership training through the Human Resources Institute and LinkedIn Learning.

My work has appeared on Alkami.com, and CUInsight, and under alternate names for American Banker, Bank Director, The Financial Brand, and others where I write about topics such as digital banking performance, AI in banking, digital maturity, member and account holder experience, generational banking trends, and financial institution growth strategies. 

I also support Alkami thought leadership initiatives including Alkami Co:lab communications, proprietary research, FIsionaries™storytelling, and Women in Banking — programs recognized by the Merit Awards for marketing research, reputation and thought leadership, and content marketing.

For Alkami-published content, I collaborate with product, research, client success, marketing, and subject-matter experts to fact-check claims, ground recommendations in credible sources, and ensure content is useful for financial institution leaders.

Connect with me on LinkedIn


Isometric illustration of a person facing a complex orange-and-white block city, with stairs and platforms, Alkami branding at bottom left.
Blog, Technology
October 1, 2026
How to choose the best digital banking solution for your financial institution
Choosing a digital banking solutions provider should not feel like betting your financial institutio...
Group of professionals analyze data on holographic screens in a dark control room; charts glow in blue and orange tones.
Blog, Strategies
May 13, 2026
Using Digital Banking Solutions Performance Data to Deepen Retail Account Holder Relationships
What the 2026 Digital Banking Performance Metrics Report Reveals About Driving Account Holder Adopti...
Blog, Perspectives
April 15, 2026
Waves of Momentum: Inside Alkami Co:lab 2026
How the premier annual digital banking and banking technology conference delivered on its promises y...
Blog, Strategies
February 10, 2026
Transforming the Contact Center: How Signal Financial Federal Credit Union Operationalized AI for Staff Growth and Customer Service
Mission-driven to make operations “easier, faster, and better” for members, they also fo...
Blog, Strategies
October 16, 2025
Empowering the Next Era of Financial Services with Anticipatory Banking
To thrive in this next era, financial institutions need to deliver more than digital access. They ne...
Blog, Perspectives
April 29, 2025
Emerging Risks of Artificial Intelligence in Banking
During the 2025 Alkami Co:lab conference, Erin Rahaim from Alkami, Grace Pace from Quontic Bank, and...
Blog, Perspectives
April 2, 2025
Alkami Co:lab 2025 – Ushering in Anticipatory Banking through The Digital Sales & Service Platform
The 2025 Alkami Co:lab conference, held in Nashville, Tennessee, featured a packed agenda that broug...
Blog, Technology
October 25, 2024
How Banks and Credit Unions Can Put Artificial Intelligence To Work for Security and Fraud Prevention
Safeguarding Consumer Banking Solutions with AI Read about AI-Powered Fraud Prevention in Digital Ba...
Blog, Technology
October 21, 2024
Mastering the Basics of Outstanding Digital Banking Solutions
This blog post was originally published in October 2024 and was updated in February 2026 to include ...

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