A high quality mobile app experience is table stakes. Your account holders need to be able to access and manage their money wherever they are, and whenever they want. Give them maximum convenience and control over their finances with modern, functional and performant digital banking solutions they can rely on.

We treat user experience as a discipline. That’s why we measure the end user experience using the System Usability Scale (SUS). It is a grading system that surveys end users to help us find out if people enjoy using our mobile app.

According to the SUS model, a score over 80.3% is an ideal outcome; however, we raise the standards of excellence by striving for a score of 90% or higher.

At Alkami, we harness the power of telemetry data to uncover real-time insights into the UX. We can see where users are experiencing friction in production, and swiftly make adjustments to optimize usability and drive higher conversion rates.

We provide this telemetry data to our customers so they can develop and refine their strategic initiatives.

Strengthen primary financial institution (PFI) status and boost engagement by offering your account holders key features and functionality they need, especially when they’re “on the go”. Alkami offers a range of mobile-first and mobile-friendly features to ensure a seamless and intuitive experience.

• Readily view your account balances and account summary with Snapshot
• Securely deposit checks using mobile remote deposit capture (RDC)
• Instantly send money using Zelle and peer-to-peer (P2P) payment providers
• Easily pay bills and loans with a range of payment options
• And much more!

At Alkami, we use an industry leading cross-platform development framework to build natively compiled mobile banking applications for iOS and Android, using a single codebase.

Our framework allows us to efficiently deliver features and improvements across both native platforms, ensuring your users receive a consistent experience regardless of their operating system or device type.

As we work to continuously improve the mobile banking platform, we also empower financial institutions to better understand and improve their mobile banking experience through user sentiment analysis.

Through our partnership with Alchemer (formerly Apptentive), you can measure, review, and respond to mobile app user feedback, allowing you to identify areas of improvement, and create a more engaging mobile experience for your account holders.

Hear from Ty Griffin, Alkami’s Senior Director of UX/UI about Alkami’s design process and our use of the SUS to measure the user experience and track progress with design enhancements.