$4 Billion Desert Schools Federal Credit Union Selects Alkami Technology’s ORB Digital Banking Platform

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Plano, Texas, Sept. 13, 2016 – Desert Schools Federal Credit Union, Arizona’s largest credit union with $4 billion in assets, has partnered with Alkami Technology to provide its ORB digital banking platform to its more than 220,000 online banking users. Alkami’s platform will integrate with Desert Schools’ Corelation core platform.

With Alkami’s ORB, Desert Schools’ members will have access to a modern, unified digital banking platform that is consistent across all devices and functions including retail, business, mobile, bill pay, personal finance management (PFM), Person-to-Person payments, marketing and more. Providing a convenient way for members to manage their finances, ORB gives Desert Schools the ability to build their own apps, add product extensions and integrate new features and functions as needed to offer a highly customized digital banking experience.

“At Desert Schools, we’re committed to helping our members achieve their financial goals by providing the latest innovative tools,” said Tim Lipsky, SVP of Digital Strategy at Desert Schools Federal Credit Union. “We selected Alkami for their modern and engaging user experience, as well as their flexible and extensible platform, which aligns with our vision to strengthen our digital capabilities to meet our members’ needs. Alkami enables us to foster a digital relationship that is just as relevant and timely as conversations we’re currently having with members in our branches.”

ORB’s highly scalable architecture easily supports large and quickly-growing user bases. Additionally, it features an integrated content management system that delivers dynamic, real-time, one-to-one product marketing and educational content with visibility into cross selling opportunities. With ORB, Desert Schools can successfully promote products and services to its members that are tailored, relevant and timely.

“According to J.D. Power’s 2016 U.S. Retail Banking Satisfaction Study, there is an immediate lift in overall satisfaction when financial institutions offer mobile banking, and even more of a lift when the mobile banking experience is satisfying,” said Stephen Bohanon, founder, chief strategy and sales officer of Alkami Technology. “Financial institutions like Desert Schools are embracing this shift in consumer expectations by investing in digital technology that delivers a superior, engaging experience. We’re thrilled to be partnering with Desert Schools to help them maximize their digital offering, helping them continue to build long-term relationships with both current and prospective members.”

About Desert Schools Federal Credit Union

Desert Schools Federal Credit Union has been a full-service financial provider for over 75 years. As the largest Arizona based credit union, Desert Schools offers members a wide variety of high-quality personal and business financial solutions. It has close to 50 locations across three Arizona counties and provides personal solutions to more than 300,000 members. For more information about Desert Schools, please visit www.desertschools.org, visit them on Twitter at @DesertSchools or on Facebook at www.facebook.com/desertschools.

About Alkami Technology

Alkami Technology, Inc. provides online and mobile banking solutions for credit unions and banks. Based in Plano, Texas, the company’s flagship product, the ORB Platform, delivers security, flexibility, extensibility and a superior architecture for the future of digital banking. With its modern interface, intelligent content delivery system and customizable feature set, the ORB Platform is the ultimate digital banking solution for financial institutions. Alkami provides the ORB Platform as a SaaS solution. For more information about Alkami, please visit www.alkamitech.com, visit them on LinkedIn at www.linkedin.com/company/alkami-technology or on Twitter at @alkamitech.

Going Mobile: Perfecting Digital Banking for a Nation of Multi-Screeners

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Part 3 of 3-part series

Within two years, more than 50 percent of all banking transactions will take place on mobile devices. This means that a majority of your member interactions will happen over a mobile phone or tablet – and you need to be ready.

“Google originally coined the term ‘multi-screeners’ to describe a shift in consumer behavior that is playing out in the marketplace today,” said Stephen Bohanon, founder and chief strategy and sales officer for Alkami Technology, Inc. “The life of a multi-screener is all about speed, convenience and constant connection. The average multi-screener juggles a variety of devices throughout the day and expects the experience you provide digitally to be consistent across all of them.”

Delivering Functionality Across Devices

According to Bohanon, meeting these expectations within a digital banking application requires a highly flexible, extensible platform that delivers dependable functionality in every possible context.

“As a credit union, you never want to deny your member a product simply because that member is using the wrong device,” he said. “If a member wants to open a loan from a smartphone, you need to be able to accommodate this request or you are driving that business right into the hands of a competitor.”

Bohanon emphasizes that mobile technology may be playing a greater role in the member experience today than many credit unions realize, and this trend is only going to accelerate in the future.

“Ten times a month the average credit union member logs in to a digital banking system, and most of the time they are on a mobile device,” he said. ‘If your mobile functionality is limited, you are limiting your opportunities to serve – and sell to your members.”

What Digital Consumers Expect

While offering a mobile banking app is a great first step toward serving today’s digital consumer, the quality of the mobile experience you provide is equally important.

“Your mobile application should have a native feel,” said Bohanon.  “This means that everything a member views and does on the mobile device should appear like it was purpose-built for mobile.”

Bohanon notes that integration across devices is also about more than easy navigation – its real value goes directly to your service proposition. “Information needs to be synced in real time across channels or it may appear to members that your right hand doesn’t know what the left hand is doing,” he said. “For example, if a member applies for a home equity loan in a branch, and the next day logs into the digital banking system only to find that the application has not been recorded, the member’s confidence in your credit union can be compromised.”

And even subtle disconnects are not lost on today’s consumer. “The branding elements must be impactful and applied across all devices,” he said. “Consumers really can tell when that is not the case. From the typefaces to the naming conventions, graphics and navigation, consumers value quality brands and are very savvy about recognizing them. Apple is a great model for credit unions. No matter which device you are using, or which studio made the movie or album, the iTunes experience looks exactly the same. And Apple goes one step further to extend that brand continuity across all of the company’s products, packaging and stores.”

To prepare credit unions for the digital member of the future, Bohanon advises them to consider one simple question. “If all of your physical branches were hypothetically shut down tomorrow, what would members be missing in the digital experience and especially on mobile?” he said. “For many members, the only reason they go to the branch today is because you don’t offer the product or service they need digitally.”

He continued, “Branches add tremendous value to your service model and are here to stay. However, to be successful in the long run, credit unions need to deliver every product and service across every channel their members access, and they need to make the experience as seamless and engaging as possible.”

For expert insights on how to take digital banking to the next level, read “Modernizing Your Digital Banking System: A Blueprint for Success,” a free white paper available exclusively from CO-OP Financial Services.

See more at: http://blog.co-opfs.org/going-mobile-perfecting-digital-banking-nation-multi-screeners/#sthash.RrY1rTKg.dpuf

Other Articles in this Series:

Part 1 – Digital Banking and Bill Pay: Your Number One Branch of the Future

Part 2 – Intelligent Design Applied: Creating the Ultimate Digital Branch

Intelligent Design Applied: Creating the Ultimate Digital Branch

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Part 2 of 3-part series

Many credit unions pride themselves on the level of service they provide to members. It’s their point of differentiation. While in the branch most credit unions have member service down to a science, treating members well digitally can be a complex challenge. And with the vast majority of financial transactions moving through digital channels today, this is a challenge that must be addressed.

“To compete in the financial industry today and in the future, it is absolutely essential for credit unions to understand how to serve members well digitally,” said Jon Bartek, sales director of digital banking for CO-OP Financial Services. “And members have very high expectations of digital, a fact that is not lost on your competition.”

Big Banks are Going Digital

Bartek notes that large, global banks today are being rated much higher by customers for their service than in years past, based purely on their ability to deliver a superior digital experience.

According to Stephen Bohanon, founder and chief strategy and sales officer for Alkami Technology, Inc., the success banks are enjoying today is not happening by chance.

“Big banks are focusing their investments on digital banking today, spending millions of dollars a year to build platforms that engage customers, reinforce their brands, and sell products,” he said. “They are delivering real-time, seamless integration across products and devices, implementing platforms designed to grow and evolve with them, and deploying digital marketing elements throughout the experience with clear calls to action that make it easy for members to access products and services.”

Bartek emphasizes that, while consumer demand is fueling this move toward digital, a compelling business case is also driving the trend.

“Consider that the average digital transaction today costs a financial institution 20 cents, and the same transaction costs almost four dollars in the branch,” he said. “So the benefits of investing in digital go straight to your bottom line. And with 95 percent of the market accessible to credit unions through digital channels, it only makes sense to create a digital experience for members that is second to none.”

Managing Digital as a Branch

Bohanon notes that, while credit unions by and large are aware of digital’s pivotal role in their future growth and success, they don’t always give the channel the time and attention it deserves.

“Many credit unions call their digital banking solution a ‘digital branch,’ but they don’t support it like a branch,” he said. “Many times the platform is managed by the IT department and not by the retail group. Consider also that, for physical branches, credit unions examine all kinds of metrics to ensure they are treating members well. They ensure that employees know the members’ names, that the branch is clean and not too hot or cold, that the décor is inviting and modern. And they track foot traffic, wait times and cross-selling success – all to ensure a superior branch experience for members.”

Bohanon adds that the same type of analysis should be applied to the digital branch. “Credit unions need to make sure a member can do everything digitally that can be done in the branch,” he said. “Members should be able to easily apply for a credit card or loan – or close an account. Credit unions should also examine whether members are introduced to new products in the right context, and whether the experience is always easy, intuitive and seamless regardless of the product or device involved. And they need to have the technology in place to understand member needs and preferences well.”

Bohanon notes that one common mistake credit unions make is to advertise all of their products on the home page. “Most of your members go directly from the home page to your digital banking system,” he said. “In your physical branch, they walk in the door for service and you do a good job of cross-selling to them. However, for the most part members are not cruising your website unless they need something specific. So you have to maintain a strong marketing presence in the digital banking application itself.”

Bartek added, “When credit unions start viewing the digital branch as a physical branch, many of these issues take care of themselves. They know how members are responding to digital advertisements, and if the experience is simple and engaging – or if members are in a hurry to log out. Remember that your greatest and most frequent opportunity to interact with a member is through the digital channel. And while they are in there, it is your challenge – and opportunity – to serve them well.”

For expert insights on how to take digital banking to the next level, read “Modernizing Your Digital Banking System: A Blueprint for Success,” a free white paper available exclusively from CO-OP Financial Services.

See more at: http://blog.co-opfs.org/intelligent-design-applied-creating-ultimate-digital-branch/#sthash.jYgxEWuA.dpuf

Other Articles in this Series:

Part 1 – Digital Banking and Bill Pay: Your Number One Branch of the Future

Part 3 – Going Mobile: Perfecting Digital Banking for a Nation of Multi-Screeners

Digital Banking and Bill Pay: Your Number One Branch of the Future

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Part 1 of 3-part series

Consumer sentiment is changing throughout the financial industry, and credit unions everywhere should take note.  While following the credit crisis mega banks saw many of their customers flee into the arms of credit unions, today that is no longer the case. 

“Banks have stepped up their digital strategy and investments in the platform, and these investments are paying off,” said Stephen Bohanon, founder and chief strategy and sales officer for Alkami Technology, Inc. “Banks today are delivering a much more engaging digital experience for customers, and retaining them as a result.”

In fact, research indicates that mega banks have closed the customer service gap by 50 percent, purely based on delivering a superior online experience.  With 60 percent of financial transactions completed digitally today – a number that is expected to jump to 90 percent within five years – it is more important than ever for a credit union’s digital platform to meet and exceed member expectations.

“Consider also that the average digital banking customer accesses the system three to four times a week, but visits a branch once a month,” said Bohanon.  “For credit unions, this means that a member’s opinion of your institution and the service you provide is determined almost exclusively by the quality of your digital banking solution.”

Engaging Today’s Digital Consumer

According to Jon Bartek, sales director for CO-OP Financial Services’ digital banking product line, what members expect from digital banking is changing and advancing rapidly.

“For today’s digital consumer, it is all about speed and convenience,” he said.  “If a member can securely transfer funds with a quick tap on a smartphone versus going to a branch or even logging into a PC, that member will choose the mobile option every time.”

Bartek emphasizes that digital banking is at its best when it delivers “one-stop shopping,” whereby members have their entire financial picture in front of them and can conduct all transactions from a consolidated view.  “Members today want a seamless digital experience and a single landing pad for all their financial transactions,” he said. 

The Importance of Bill Pay

According to Bartek, to create a seamless experience there must be tight integration between the digital banking platform and a best-in-class bill pay application. “The easier it is for members to setup, access and manage the bill pay application from within the digital banking solution, the more they are apt to use it,” he said.   

And while bill pay applications are designed primarily for viewing, paying and filing bills electronically, the solution you choose should extend well beyond this basic functionality.  “The ability to expedite a payment the same day or overnight is essential, and advanced features such as person-to-person payment options are becoming increasingly important to consumers,” said Bartek.  “The application should also be highly intelligent with respect to member notifications and alerts.  Should anything go awry with a payment, the member needs to know about it immediately.”

And while Bartek affirms that not all credit union members will ultimately take advantage of digital bill pay, those that do are typically top-tier members.

“According to the research, members that use their credit union’s bill pay application maintain balances that are two to 12 times higher than members that don’t,” he said.  “And active bill pay users are 35 percent less likely to end their relationship with the credit union.”

He continued, “Digital platforms are redefining the banking industry as consumers are increasingly drawn to them.  While physical branches will always have their place in the credit union business model, there will come a time when many of your members may never set foot in one.  So to remain prevalent and relevant in the marketplace of tomorrow, remember that an investment in digital is an investment in your number one branch.”

For expert insights on how to take digital banking to the next level, read “Digital/Mobile Banking; The Indispensable Utility That’s Also Integral to Your Strategy for Success,” a free white paper available exclusively from CO-OP Financial Services.

See more at: http://blog.co-opfs.org/digital-banking-bill-pay-number-one-branch-future/#sthash.TI0rz7fs.dpuf

Other Articles in this Series:

Part 2 – Intelligent Design Applied: Creating the Ultimate Digital Branch

Part 3 – Going Mobile: Perfecting Digital Banking for a Nation of Multi-Screeners

Meeting Higher and Higher Expectations

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Which companies set your members’ expectations for their online banking experience? HINT: These companies are not from the financial sector.

“The more accounts a customer opens with us, the more punishment we seem to dish out.” This interesting quote was uttered by the online banking director from one of America’s largest banks (and yes, we can verify it). The executive was referring to the disjointed experience many users are forced to navigate when trying to look up balances for the accounts they have with a bank or credit union.

Some online banking experiences will offer a single sign-on (SSO). But oftentimes the experience after the login is still a collection of product interfaces managed and designed by a number of different product vendors. The look and feel is never consistent across all of these vendors, and this can cause a member’s interaction to get confusing as the online tools change from screen to screen.

Why is a disjointed experience worth fixing? For two reasons.

First, it isn’t financial institutions that are setting the standard for great online experiences. The highest traffic online destinations are retailers like Apple and Amazon. It’s on these sites where users experience an intuitive navigation no matter what products they are purchasing: videos, music, books, magazines, etc. It’s that kind of seamless experience your members expect. Regardless of the product they are viewing.

Second, over 60% of banking transactions occur through digital channels. The Federal Reserve’s 2015 report on banking channel preference provided this figure, and went on to project that 90% of all banking transactions will take place in digital channels by 2020. So the impression a credit union makes on its members is largely through the online banking channel. And the impact of that channel is only going to get bigger in the near future.

Is there an alternative to the disjointed approach? Yes!

Banks and credit unions have the ability to offer the world-class online experience that their members get at sites like Netflix and Google. It starts with the all the back office functions being aggregated with an API. From there, an intuitive interface can be designed. “The right API provides the framework for creating a consistent look and feel across all products and services,” says Vera Maxakova, Lead User Interface Designer at Alkami Technology. “It gives the user a seamless experience that can also match the credit union’s branding.”

When beginning the design process Maxakova recommends reviewing a number of different influences including the credit union’s website and even some design trends used by social media networks. “Familiarity is key,” she says. “Design starts by creating a user experience that makes it easy for a member to conveniently take care of their banking needs.”

To see how your members can enjoy the same seamless experience they get at Apple, Amazon, and other world-class retailers, contact Alkami Technology for a free demonstration of design and functionality by clicking here.

About Alkami Technology

Alkami Technology, Inc. provides online and mobile banking solutions for credit unions and banks. Based in Plano, Texas, the company’s flagship product, the ORB Platform, delivers unparalleled security, flexibility, extensibility and a superior architecture for the future of digital banking. With its modern interface, intelligent content delivery system and customizable feature set, the ORB Platform is the ultimate digital banking solution for financial institutions. Alkami provides the ORB Platform as a SaaS solution. For more information about Alkami, please visit www.alkamitech.com, visit them on LinkedIn at www.linkedin.com/company/alkami-technology or on Twitter at @alkamitech.

 

$1 Billion Inspirus Credit Union Selects Alkami’s ORB Digital Banking Platform as Part of Commitment to Superior Member Service

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Plano, Texas, Nov. 16, 2015 – As part of its commitment to exceptional member service, Seattle, Wash.-based Inspirus Credit Union, formerly School Employees Credit Union of Washington, is replacing its existing digital banking system with Alkami Technology’s ORB platform to provide a superior and consistent experience to its more than 80,000 members. ORB will seamlessly integrate into the credit union’s Symitar core system.

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Alkami’s ORB, a modern, unified digital banking platform, will provide Inspirus Credit Union with an elegant user interface across all channels and functional offerings, including retail, business, mobile, bill pay, personal finance management (PFM), Person-to-Person payments, marketing and more. The platform’s customizable feature set enables financial institutions like Inspirus to deliver the ultimate digital banking experience to members. Additionally, with ORB’s superior flexibility, Inspirus Credit Union will have the ability to build its own apps, add product extensions, and integrate new features and functions as needed, positioning the credit union for long-term success.

“As a credit union committed to giving back to education, we have a passion for building and sustaining lifelong financial relationships with members who share our passion to make a difference in education,” said Kris Hanson, Vice President of Information Technology with Inspirus Credit Union. “The reason we chose Alkami was because of their innovative culture and strategic vision, along with being a true partner in the credit union market. As a result, we are able to provide a superior digital banking experience that our members will embrace, and we’re confident their platform will heighten our existing services and allow us to continue to better serve our members.”

ORB delivers unparalleled functionality, security and extensibility with a superior architecture designed for the future of digital banking. It is built upon a highly scalable and distributed architecture easily supporting large and quickly-growing user bases. ORB also features an integrated intelligent content management system that delivers dynamic, real-time, one-to-one product marketing, enabling financial institutions like Inspirus to effectively promote products and services that are tailored, relevant and timely.

“Consumers continue to use a mix of devices – smartphones, tablets and laptops – to manage their finances, often changing throughout the day based on preference and their environment,” said Stephen Bohanon, founder, chief strategy and sales officer of Alkami Technology. “In response, financial institutions like Inspirus Credit Union are investing in modern technology to deliver a consistent, enjoyable experience across all devices. We anticipate this change to have a positive impact on its member base.”

 

About Inspirus Credit Union

Founded in 1936 by a Seattle math and journalism teacher, Inspirus serves about 80,000 members across Washington who share a passion for education. With $1 billion in assets, Inspirus operates branches in Seattle and Spokane. Its philanthropy model includes education-giveback programs that allow members to direct charitable contributions to schools in their communities. Employees also donate upwards of 800 volunteer hours a year in support of education. In addition, Community Education Representatives provide free financial seminars, professional development, and recognition to school employees statewide. For more information, please visit www.inspiruscu.org, visit them on Facebook at www.facebook.com/InspirusCU, or on Twitter at @inspirusCU.

Superior Service. Especially Online.

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Does your online banking site provide the same exceptional experience that is delivered in your branches and over the phone?

Superior service has been the long-time competitive advantage credit unions and local banks have used to attract customers from the mega banks. And it worked. Especially during the 2008 banking crisis and subsequent “War on Wall Street” when customers were defecting from mega banks at a high rate.

Now your customers want the Mega Bank experience… online.

The playing field has since changed since 2008 and the difference in customer satisfaction isn’t as large as some may think. The 2015 JD Power Survey on Banking Satisfaction showed that mega banks have raised their customer satisfaction scores dramatically. In fact, the customer satisfaction score gap between local banks and mega banks has been cut in half! When you dig into the numbers, you see that much of the increase in the mega banks’ performance comes from providing a superior online banking experience for their customers.

Over 60% of customer interactions occur… online.

How much of a difference does online banking make? JLL Research published findings that showed well over 60% of banking transactions occur in digital channels. “It is past time for credit unions and local banks to put focus on the digital customer experience,” said Stephen Bohanon, Founder and Chief Strategy & Sales Officer for Alkami Technology. “Already a majority of customer touches are happening online, and we recently read McKinsey research predicting that 95% of all banking transactions will take place in a digital channel by 2020.”

So, how do credit unions and local banks compete with the mega banks that seem to have unlimited resources to build digital platforms? Bohanon believes there are three simple ways credit unions and local banks can provide a markedly better digital experience and regain their customer satisfaction prowess.

  1. Model the Best
    Which retail websites get the highest user ratings for ease of use and design? Banking sites are rarely, if ever, among the award winners. It’s names like Amazon, iTunes, and Sony that are consistently recognized for their superior ecommerce experiences. “Credit union and bank customers use ecommerce sites frequently, and it’s great online retail experiences that set their expectations,” Bohanon commented. “By taking a cue from top retailers, local banks and credit unions can provide a better experience than the mega banks do.”
  1. Make It Simple
    “Go with what made you successful in the past,” advises Bohanon. “Credit unions and local banks always seek to make transactions as easy as possible. In the online space this means keeping the look and feel the same for every product and in every platform.” Whether the user is checking a credit card balance from a mobile phone or transferring money into a savings account from a home PC, the screens and transaction tools should have the same appearance and functionality throughout.
  1. Know the “Why”
    Why do members and customers use online banking? In a word, convenience. They want to take care of transactions quickly and easily. A simple look at page view data shows that most of those transactions involve balance inquiries, money transfers and payments. “Site construction should begin with making those everyday transactions as smooth as possible,” says Bohannon. “Intuitive tools such as Touch ID and pre-populated account applications are examples of functionality that can make a user’s life easier.”

Great online experiences lead to growth.

Using these foundational ideas is a strong starting point when embarking on an online banking project. “We see this approach work for our clients,” says Bohanon. “On average, we see their online user populations consistently grow by 5% month over month. That’s more than double the average acquisition rate for local banks and credit unions; which is about 2%.”

To see a free demonstration of how these ideas can easily be incorporated into an online banking platform, contact Alkami Technology by clicking HERE.

About Alkami Technology

Alkami Technology, Inc. provides online and mobile banking solutions for credit unions and banks. Based in Plano, Texas, the company’s flagship product, the ORB Platform, delivers unparalleled security, flexibility, extensibility and a superior architecture for the future of digital banking. With its modern interface, intelligent content delivery system and customizable feature set, the ORB Platform is the ultimate digital banking solution for financial institutions. Alkami provides the ORB Platform as a SaaS solution. For more information about Alkami, please visit www.alkamitech.com, or follow them on LinkedIn or on Twitter at @alkamitech

Campus Federal Credit Union to Enhance Digital Banking for Consumer and Business Members with Alkami’s ORB Platform

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Plano, Texas, Aug. 4, 2015 – Campus Federal Credit Union, one of Louisiana’s largest credit unions, has selected Alkami Technology’s ORB Platform to provide a digital banking experience to more than 42,000 members. The new platform will integrate with the credit union’s Fiserv XP2 core banking system.

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ORB will provide Campus Federal’s consumer and business members with an enhanced digital banking platform that extends across all devices and functional offerings. The credit union will also have the flexibility needed to grow their system as new technologies emerge, allowing it to evolve with the future of digital banking. The state-of-the-art interface, intelligent content delivery system and customizable features will ensure that Campus Federal delivers the ultimate user experience for years to come. 

Since it began in 1934, Campus Federal has been committed to offering solutions that support the financial needs of its members. The partnership with Alkami continues that longtime tradition.

“Providing advanced technology solutions that allow our members the financial flexibility they want has always been a priority for us,” said Kristie Daspit, chief operating officer at Campus Federal. “We were impressed with ORB’s ability to deliver a user-friendly, consistent experience on desktops, tablets and smartphones and believe our members will be able to conveniently manage their financing.”

“Tech-savvy credit unions like Campus Federal are paving the way towards a new era in digital banking,” said Stephen Bohanon, founder, chief strategy and sales officer of Alkami Technology. “Both consumers and businesses are quickly changing the way they manage their finances, and in turn, credit unions are transforming their entire digital strategy to not only enhance the experience, but to allow for greater flexibility. Campus Federal is not just innovating for today, but also tomorrow. We’re excited to be a part of it.”

About Campus Federal Credit Union

Campus Federal Credit Union is a progressive financial institution providing flexible, competitive financial and related products to meet consumer and business member needs. Formed in 1934 by seven employees of Louisiana State University, Campus Federal is financially sound and has grown to over 42,000 memberships and operates eight (8) locations in Baton Rouge, New Orleans and Shreveport. For more information, please visit www.campusfederal.org, or visit them on Facebook or on LinkedIn.

About Alkami Technology

Alkami Technology, Inc. provides online and mobile banking solutions for credit unions and banks. Based in Plano, Texas, the company’s flagship product, the ORB Platform, delivers unparalleled security, flexibility, extensibility and a superior architecture for the future of digital banking. With its modern interface, intelligent content delivery system and customizable feature set, the ORB Platform is the ultimate digital banking solution for financial institutions. Alkami provides the ORB Platform as either a license or SaaS solution. For more information about Alkami, please visit www.alkamitech.com, visit them on LinkedIn at www.linkedin.com/company/alkami-technology or on Twitter at @alkamitech.

Credit Union of America Selects Alkami’s ORB Digital Banking Platform to Modernize Experience

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PLANO, Texas, July 8, 2015 – Wichita, Kan.-based Credit Union of America (CUA) has selected Alkami Technology’s ORB Digital Banking Platform to deliver the ultimate digital banking experience. The new platform will seamlessly integrate into the credit union’s Symitar core system and enhance member service by providing its more than 57,000 members with a beautiful, engaging and intuitive digital banking experience.

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$1.3 Billion Empower Federal Credit Union Selects Alkami’s ORB Digital Banking Platform

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PLANO, Texas, March 23, 2015 – Alkami Technology Inc., a provider of digital banking solutions, announced that Syracuse, N.Y.-based Empower Federal Credit Union has selected its ORB Platform. The credit union will now deliver personalized service to its more than 150,000 members with the ultimate digital banking experience.

ORB provides a modern, unified platform across all devices and functional offerings, including retail, business, mobile, bill pay, personal finance management (PFM), Person-to-Person payments, marketing and more. Delivered with an SDK (software development kit), ORB provides Empower with superior flexibility and control, allowing them to build their own apps and product extensions as well as easily integrate new features and functions for all lines of business for a highly customized member experience.

“At Empower Federal Credit Union, we are dedicated to providing a custom banking experience that is unique to each member,” said Rebecca LeBlanc, vice president of Information Technology and Project Management for Empower Federal Credit Union. “By implementing Alkami’s ORB platform, we are upholding that commitment and further positioning ourselves as true innovators in a digital era.”

ORB also features an integrated intelligent content delivery system that delivers dynamic, real-time, one-to-one product marketing and cross sell. With a rapidly growing member base, this functionality will enable Empower to effectively promote products and services that are tailored, relevant and timely. In addition, the credit union is investing in a data warehouse that will be integrated with ORB to successfully provide real-time offers.

LeBlanc added, “We’re particularly excited about ORB’s extensive marketing capabilities, which will allow us to better target members with highly relevant offers. We believe our members will also enjoy this high-level of personalization.”

Empower Federal Credit Union is dedicated to strengthening all of its digital capabilities. In addition to investing in a modern digital banking platform, as well as a data warehouse for powerful, real-time digital marketing, the credit union is highly focused on mobile wallet functionality like ApplePay™ — a substitute to the traditional wallet that will allow members to securely manage all cards from their mobile device.

“Truly dedicated to providing superior service, Empower Federal Credit Union is raising the bar for the entire industry,” said Stephen Bohanon, founder, chief strategy and sales officer of Alkami Technology. “By transforming the role of their online channels, they will provide members more than basic online banking, and continue to be a leader in innovation. We stand ready to support their digital banking initiatives.”

About Empower Federal Credit Union

Empower Federal Credit Union is a full-service financial institution that provides savings, loan, and transaction services to members in Central New York, and in eight counties in New York State. Main offices are located in Central New York. As a credit union, Empower is a financial cooperative and is not-for-profit. For information, please visit www.empowerfcu.com.

About Alkami Technology

Alkami Technology, Inc. provides online and mobile banking solutions for credit unions and banks. Based in Plano, Texas, the company’s flagship product, the ORB Platform, delivers unparalleled security, flexibility, extensibility and a superior architecture for the future of digital banking. With its modern interface, intelligent content delivery system and customizable feature set, the ORB Platform is the ultimate digital banking solution for financial institutions. Alkami provides the ORB Platform as either a license or SaaS solution. For more information about Alkami, please visit www.alkamitech.com, visit them on LinkedIn at www.linkedin.com/company/alkami-technology or on Twitter at @alkamitech.