Discover how loan payment solutions can reduce costs, delight borrowers, and unlock new income streams.

If your financial institution offers indirect loans, such as those secured through auto dealerships or third-party partners, chances are, you already have a large and growing population of borrowers. These are people who rely on your institution for financing, but they may not have an existing account with you or ever walk into one of your branches.

They’re still your account holders. And every month, they need to make a payment.

The question is: Are you making that process as easy as it should be?

If payment options are limited or require extra steps, like calling a support line, mailing a check, or logging into a portal they barely recognize, you’re adding friction to their experience. And that friction doesn’t just affect them. It can drive up your operational costs, increase missed payments, and put pressure on your call center or branch staff.

But there’s a better way, and it starts with meeting borrowers where they are through intuitive, self-service digital banking solutions.

Here’s the opportunity: By enabling self-service loan payments (especially for indirect borrowers) you can reduce operational friction and turn a traditionally cost-heavy process into a revenue-generating engine.

Make It Easier for Borrowers. Make It Smarter for Your Institution.

By offering loan payment solutions through your digital banking platform or your institution’s website (whether through a partner like Alacriti, Paymentus, SWIVEL, or another provider) you give borrowers more control over how and when they pay. It’s a smarter, more seamless way to support both your direct and indirect loan holders.

That means:

• Guest Pay options for quick, no-login payments
• Support for both direct and indirect loan repayment
• A variety of payment methods, including ACH, debit card, and scheduled payments
• A streamlined, mobile-friendly experience that fits how borrowers already manage their finances

By embedding this capability into the digital banking environment your users already trust, you not only remove friction, but you also reinforce your institution as a reliable, easy-to-use part of their financial routine.

Lower Your Operational Costs

Manually processing loan payments might seem like business as usual, but it quietly drains your institution’s time, resources, and staff energy. Every call to the contact center, every in-branch transaction, every error that needs to be fixed…it all adds up.

Modern loan payment solutions can help ease that burden. They reduce costs by:

• Cutting down call center volume, as more borrowers pay through self-service channels
• Freeing up your branch staff from handling routine payment tasks, so they can focus on higher-value service
• Helping reduce delinquencies and collection efforts by making it easier for borrowers to pay on time
• Reducing errors and rework that often come with manual data entry or payment misrouting
• Giving your back-office teams clearer visibility into payment status and workflows

It’s a smoother, more efficient experience, not just for your borrowers, but for every team involved behind the scenes.

Monetize the Moment

More and more financial institutions are turning loan payment processing into a new source of non-interest income, and it’s easier than you might think. By enabling self-service payment options through your digital banking platform or on your website, you can choose to apply convenience fees to certain types of payments, like guest pay or last-minute methods.

These small fees can add up quickly, and because the process is simple and transparent, it doesn’t disrupt the borrower experience. It’s a smart way to create value on both sides: borrowers get flexibility, and your institution gains a new stream of revenue.

Why Share This with Your Lending Team

This isn’t just a digital banking feature. It’s a tool that can directly support your lending strategy. While your lending team is focused on growing loan volume, they also care just as much about what happens after the loan is funded: how easily borrowers can repay, how satisfied they are, and how much it costs to support them.

That’s exactly where this solution delivers. Sharing it with your head of lending or lending operations could open the door to:

• Smoother, more flexible repayment experiences
• Stronger borrower relationships and satisfaction
• Lower servicing costs through automation and self-service
• New income streams from convenience fees

It’s a simple way to create impact across both sides of the lending equation.

Ready to Explore the Opportunity?

Offering loan payments through your digital banking platform or through your website is about giving your users what they want: more convenience, more flexibility, and more ways to pay that fit into their lives. And while it starts with a better experience for them, it also creates a real opportunity for your institution. From streamlining operations to reducing support calls and even generating revenue through convenience fees, this is one of those rare features that can deliver on multiple fronts. If it fits your strategy, now’s a great time to talk with your digital banking and lending teams about how to make loan payments work harder, for your users and your bottom line.