Mascoma Bank

Samantha Pause, Chief Innovation and Brand Officer at Mascoma Bank, discusses their collaboration with Alkami. Mascoma Bank, a certified B Corporation serving northern New England since 1899, is dedicated to people, planet, and profit. Samantha highlights the unique technology stack at Mascoma Bank and how Alkami’s adaptable approach to commercial banking solutions has facilitated a successful partnership.

Samantha shares valuable insights from their implementation experience, emphasizing the importance of proactive involvement and effective project management.

By rolling out the new Alkami commercial banking solution in phases, Mascoma Bank and Alkami tackled issues incrementally, ensuring a smoother transition for customers.

This thoughtful approach not only improved the customer experience but also allowed Mascoma Bank to refine their processes. Samantha recommends involving complex users early in the rollout to uncover unique use cases and address them proactively.

This collaborative effort between Mascoma Bank and Alkami highlights the value of partnership and innovation in delivering superior commercial banking solutions.