Extensibility. Strategic Investment. Proven Partnership.

Digital banking platforms should evolve alongside your financial institution’s goals—not hold them back.

When NCPD Federal Credit Union (NCPDFCU) evaluated digital banking providers, the team was looking for a partner that could support long-term innovation, deliver meaningful integrations, and continue investing in the future.

Financial Institution Background

• Go Live Date: November 2025
• Location: Plainview, NY
• Number of Branches: 2
• Asset Size: $897M
• Member Size: 15,760
• Core Provider: Corelation Keystone

With Alkami, they found a platform built to grow alongside their strategy.

A Partner That Can Support Future Growth

When NCPDFCU began evaluating digital banking providers, the team wasn’t simply looking for a replacement platform.

They wanted a partner that could support their long-term vision and provide the flexibility needed to meet changing member expectations.

Previous providers offered limited integration capabilities and roadmaps that appeared largely unchanged year after year.

They wanted something different: a platform that would continue to evolve and help position them for future growth.

A Conversion Built for Success

Selecting a new digital banking platform is only part of the journey. Successful implementation is just as crucial for long-term success.

For NCPDFCU, Alkami’s conversion process stood out immediately.

The Alkami team provided a detailed conversion plan, dedicated resources, and a structured approach designed to support a successful launch.

Even when unexpected circumstances compressed the implementation timeline, Alkami worked closely with the credit union to adapt and keep the project moving forward. That level of preparation, responsiveness, and flexibility helped create confidence throughout the conversion process.

“Alkami has a very mature process. To be honest with you, it’s probably the best conversion process I’ve ever been involved in.” — Wayon Elliott, CIO

Extensibility That Enables Innovation

Member expectations continue to change, and digital banking platforms need the flexibility to evolve to meet those expectations.

As part of its evaluation process, NCPDFCU looked closely at each provider’s ability to support integrations, custom use cases, and future innovation.

For the team, the quality of API integrations and the ability to connect with third-party solutions were critical considerations.

With Alkami, many integrations are supported directly through the digital banking platform, helping simplify administration while providing flexibility to support evolving business and member needs.

Continued Investment in the Platform

Technology decisions should deliver value long after implementation.

What impressed NCPDFCU wasn’t just the platform’s capabilities during the selection process—it was Alkami’s continued commitment to innovation.

Years later, the company continued investing in the platform, enhancing capabilities, and expanding its ecosystem in ways that aligned with the credit union’s strategic goals. For the team, that ongoing investment reinforced confidence that they had selected a digital banking platform built for long-term success.

Why Financial Institutions Are Making the Switch

Forward-thinking financial institutions are choosing digital banking platforms that provide the extensibility, innovation, and partnership needed to support future growth.

See how NCPD Federal Credit Union built a digital banking platform for long-term innovation—and what’s possible when your technology partner continues to invest in the future.