NASA Federal Credit Union embarked on a mission to modernize its digital banking solutions with a clear goal in mind: finding a partner who could not only modernize their member experience but also deliver on the promise of ongoing innovation and support.
Finding good software is not difficult. Finding a true partner and a team that you want to work with is rare.
– Liam Petraska, Digital Banking Manager, NASA Federal Credit Union
From the initial sales process through implementation and ongoing support, NASA Federal found that Alkami’s people demonstrated an unparalleled desire to understand NASA Federal’s unique needs. Rather than just selling software, the Alkami team became a strategic partner, committed to supporting NASA Federal’s vision and offering tailored digital banking solutions for long-term success.
NASA Federal had three main objectives when switching to Alkami’s digital banking platform:
Since selecting Alkami and going live in November of 2023, NASA Federal has seen impressive results:
↑ Mobile App Ratings Skyrocketed: 1.3 → 4.9
NASA Federal sees their improved App Store ratings as a signal of trust and quality; making a significant impact on new member acquisition and retention.
↑ Increased Member Engagement
The credit union views their digital banking solutions as a gateway for members to explore additional products and services that keep NASA Federal top of mind and wallet.
↑ Greater Connectivity with Vendor Relationships
By leveraging vendor integrations through Alkami’s API layer, NASA Federal can quickly integrate new partners and features without relying on internal development, enabling faster go-to-market solutions.
One of the biggest factors in NASA Federal’s decision to work with Alkami was the human element. From the very beginning of their vendor search, it was clear that Alkami was not just focused on making the sale, but on building a partnership for the long haul.
Their support didn’t end with the implementation. We’ve maintained close contact with Alkami’s team, and they’re always just a call or text away when we need something. They’ve proven time and again that they’re invested in our success.
– Liam Petraska, Digital Banking Manager, NASA Federal Credit Union
The seamless implementation, responsive support, ongoing enhancements, and transparent communication provided by Alkami have allowed NASA Federal to focus on its members while Alkami takes care of the technology. Together, they’ve built a digital experience that not only meets today’s needs but is poised for future growth and success.