Credit Union West unified digital and branch account opening to accelerate deposit growth, modernize its branch network, and surpass annual goals

"MANTL has completely transformed how we engage with our business and retail members and has supercharged growth across membership, deposits, and product types. The ability to deliver a single, unified omnichannel experience is incredible. All of our banking channels are now connected, our employees are empowered, and our members have an intuitive, seamless onboarding journey, however and wherever they choose to bank."

— Danielle Green, Vice President of Retail Delivery, Credit Union West

Credit Union West is proving that the right account opening technology can be a powerful lever for growth, efficiency, and exceptional member experiences.

Credit Union West set out to unify its physical and digital banking channels into a single, seamless experience for both retail and business members, allowing them to engage however and wherever they choose. This initiative included launching business account opening for the first time, streamlining account opening across channels, and providing a consistent, modern onboarding journey for members and staff alike.

To bring this vision to life, Credit Union West selected MANTL to power a unified account opening experience across all account types and banking channels.

Since implementing its modern account opening strategy, Credit Union West has:

• Raised over $157,000,000 of deposits with MANTL in just over a year
• Exceeded its 2025 membership and deposit growth goals, accelerating new member acquisition while strengthening existing relationships
• Reduced retail account opening to approximately five minutes across channels while improving business account opening and launching online business account opening for the first time
• Enabled multiple branches to each generate more than $15 million in new deposits during their first year using MANTL, with one branch surpassing $55 million
• Saved more than 3,753 staff hours on in-branch account opening in 2025, allowing employees to focus more on serving members and building relationships

Learn how Credit Union West is combining digital innovation and branch transformation to deliver a seamless, efficient, and scalable member and employee experience with MANTL.