Credit Union West unified digital and branch account opening to accelerate deposit growth, modernize its branch network, and surpass annual goals
HQ
Glendale, AZ
14
Branches
$1.3B
Asset size
94.6K
"MANTL has completely transformed how we engage with our business and retail members and has supercharged growth across membership, deposits, and product types. The ability to deliver a single, unified omnichannel experience is incredible. All of our banking channels are now connected, our employees are empowered, and our members have an intuitive, seamless onboarding journey, however and wherever they choose to bank."
— Danielle Green, Vice President of Retail Delivery, Credit Union West
Credit Union West is proving that the right account opening technology can be a powerful lever for growth, efficiency, and exceptional member experiences.
Credit Union West set out to unify its physical and digital banking channels into a single, seamless experience for both retail and business members, allowing them to engage however and wherever they choose. This initiative included launching business account opening for the first time, streamlining account opening across channels, and providing a consistent, modern onboarding journey for members and staff alike.
To bring this vision to life, Credit Union West selected MANTL to power a unified account opening experience across all account types and banking channels.
Since implementing its modern account opening strategy, Credit Union West has:
- Raised over $157,000,000 of deposits with MANTL in just over a year
- Exceeded its 2025 membership and deposit growth goals, accelerating new member acquisition while strengthening existing relationships
- Reduced retail account opening to approximately five minutes across channels while improving business account opening and launching online business account opening for the first time
- Enabled multiple branches to each generate more than $15 million in new deposits during their first year using MANTL, with one branch surpassing $55 million
- Saved more than 3,753 staff hours on in-branch account opening in 2025, allowing employees to focus more on serving members and building relationships
Learn how Credit Union West is combining digital innovation and branch transformation to deliver a seamless, efficient, and scalable member and employee experience with MANTL.
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FAQs
1 What results did Credit Union West achieve with MANTL?
Credit Union West raised over $157 million in deposits in just over a year and exceeded its 2025 membership and deposit growth goals. The credit union also reduced retail account opening to about five minutes across channels, saw multiple branches each generate more than $15 million in new deposits in their first year (with one surpassing $55 million), and saved more than 3,753 staff hours on in-branch account opening in 2025.
2 Why did Credit Union West want to unify its digital and branch account opening?
Credit Union West set out to combine its physical and digital channels into a single, seamless experience for both retail and business members, so members could engage however and wherever they choose. The goal was to streamline account opening across channels, deliver a consistent and modern onboarding journey for members and staff, and launch business account opening for the first time. Selecting MANTL allowed the credit union to power that unified experience across all account types and channels.
3 How does modern account opening benefit employees, not just members?
By automating and streamlining in-branch account opening, Credit Union West saved more than 3,753 staff hours in 2025, freeing employees to focus on serving members and building relationships rather than manual processing. The unified omnichannel platform also connects all banking channels and empowers staff to deliver a consistent onboarding experience, no matter how or where a member chooses to bank.
