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Leveraging Data to Enhance the Customer Experience

On this episode of the FIsionaries podcast host, Jim Marous is joined by Amy Driscoll, Digital Services Analyst, Jessica Norton, VP & Banking Systems Officer, and Zach Nichols, Business Innovation Manager at Kennebec Savings Bank. The group provides a perspective on building a modern digital platform leveraging data and insight to enhance personalization and engagement.

Kennebec Savings Bank also shares her perspective on how AI will enhance the customer experience and provide better ways of helping customers reach their financial objectives.

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June 23, 2025

NASA Federal’s Formula for Digital Transformation Success

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Host, Jim Marous, is joined by Liam Petraska, Digital Banking Manager at NASA Federal Credit Union. Petraska shares the remarkable story of how the $5.5 billion credit union transformed its member exp...
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May 16, 2025

From Seasonal Marketing to Timely Member Solutions at 3Rivers Federal Credit Union

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From democratizing data across the organization to creating timely, personalized experiences for their 114,000 members, Chad Gramling, AVP of business intelligence at 3Rivers Federal Credit Union, exp...
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May 6, 2025

Meaningful Banking Innovation at First Fidelity Bank

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With assets of $2.7 billion, First Fidelity Bank has nearly doubled in size since 2017. My conversation with John Symcox, Senior Vice President and Chief Innovation Officer at First Fidelity Bank, exp...
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