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Leveraging Data to Enhance the Customer Experience

On this episode of the FIsionaries podcast host, Jim Marous is joined by Amy Driscoll, Digital Services Analyst, Jessica Norton, VP & Banking Systems Officer, and Zach Nichols, Business Innovation Manager at Kennebec Savings Bank. The group provides a perspective on building a modern digital platform leveraging data and insight to enhance personalization and engagement.

Kennebec Savings Bank also shares her perspective on how AI will enhance the customer experience and provide better ways of helping customers reach their financial objectives.

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January 16, 2026

How Trustmark Bank is Combining Human + Digital in Treasury Management

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In this episode of the FIsionaries Podcast, Ryan Hill, First Vice President and Product Director of Corporate Treasury Services at Trustmark National Bank, shares how Trustmark balances AI, technologi...
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January 12, 2026

How American Eagle FCU Improves the Financial Wellness of Members

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In this episode of the FIsionaries™ Podcast, Pamela Villanova, SVP of Digital Services, and Mari Gadlin, Director of Digital Banking Services, from American Eagle Financial Credit Union, share how the...
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September 18, 2025

From Data to Delight: Building an Exceptional CX Journey | Grow Financial FCU

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Right now, the greatest threat to banking isn’t fintechs or big tech—it’s member indifference. If your experience doesn’t engage, your members will quietly drift away. Your members don’t compare you t...
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