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Creating Better Member and Employee Experiences

Sponsored by Alkami, and hosted by banking and fintech influencer, Jim Marous, FIsionaries™ shines a light on financial institutions (FIs) at the leading edge of digital transformation. The podcast features FIs sharing lessons learned from their digital transformation journeys as well as insights from fintech partners and other industry thought leaders.

Listen in as Luke Labbe, President of the $325 million PeoplesChoice Credit Union in Maine discusses how PeoplesChoice continues to invest in digital technology and their employees to provide better member experiences, higher returns, lower loan rates and fewer fees for its members.

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FIsionaries

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Podcast

May 6, 2025

Meaningful Banking Innovation at First Fidelity Bank

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With assets of $2.7 billion, First Fidelity Bank has nearly doubled in size since 2017. My conversation with John Symcox, Senior Vice President and Chief Innovation Officer at First Fidelity Bank, exp...
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Podcast

May 6, 2025

How Capital Credit Union Uses Data to Drive Personalized Growth

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Financial institutions of all sizes face mounting pressure to deliver personalized experiences that rival tech giants and fintech disruptors. As consumers increasingly expect tailored financial servic...
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Podcast

May 6, 2025

The Power of Member-Driven Innovation

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We’re honored to have David Gorham, VP of Digital Solutions, Rebecca Forsberg, Director of Enterprise Application Support and Salinna Reel, Director of Digital Product Operations at Apple FCU on the F...
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J.D. Power 2025 Mobile App Platform Certification ProgramSM recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/awards.