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How a Data-Led Culture Transforms the Customer Journey

Sponsored by Alkami, and hosted by banking and fintech influencer, Jim Marous, FIsionaries™ shines a light on financial institutions (FIs) at the leading edge of digital transformation. The podcast features FIs sharing lessons learned from their digital transformation journeys as well as insights from fintech partners and other industry thought leaders.

Listen in as Matthew Teoli, VP of Digital Channels for Florida Credit Union and Jim Marous discuss how data can personalize banking services and drive customer or member engagement for improved results.

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Podcast

September 18, 2025

From Data to Delight: Building an Exceptional CX Journey | Grow Financial FCU

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Right now, the greatest threat to banking isn’t fintechs or big tech—it’s member indifference. If your experience doesn’t engage, your members will quietly drift away. Your members don’t compare you t...
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Podcast

June 23, 2025

NASA Federal’s Formula for Digital Transformation Success

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Host, Jim Marous, is joined by Liam Petraska, Digital Banking Manager at NASA Federal Credit Union. Petraska shares the remarkable story of how the $5.5 billion credit union transformed its member exp...
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Podcast

May 16, 2025

From Seasonal Marketing to Timely Member Solutions at 3Rivers Federal Credit Union

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From democratizing data across the organization to creating timely, personalized experiences for their 114,000 members, Chad Gramling, AVP of business intelligence at 3Rivers Federal Credit Union, exp...
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