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Building a Digital-First Bank to Serve the Needs of Underserved Communities

On this episode of the FIsionaries podcast, Jim Marous is joined by Grace Pace from Quontic Bank, headquartered in New York City. Grace will share how Quontic has leveraged a digital first strategy to establish a nationwide presence.

In addition, we discuss some of the innovations that have set Quontic Bank apart from competitors while helping the organization become future-ready.

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September 18, 2025

From Data to Delight: Building an Exceptional CX Journey | Grow Financial FCU

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Right now, the greatest threat to banking isn’t fintechs or big tech—it’s member indifference. If your experience doesn’t engage, your members will quietly drift away. Your members don’t compare you t...
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June 23, 2025

NASA Federal’s Formula for Digital Transformation Success

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Host, Jim Marous, is joined by Liam Petraska, Digital Banking Manager at NASA Federal Credit Union. Petraska shares the remarkable story of how the $5.5 billion credit union transformed its member exp...
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May 16, 2025

From Seasonal Marketing to Timely Member Solutions at 3Rivers Federal Credit Union

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From democratizing data across the organization to creating timely, personalized experiences for their 114,000 members, Chad Gramling, AVP of business intelligence at 3Rivers Federal Credit Union, exp...
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