[Insert FI Name] Online & Mobile Banking

If you have an existing account, the first time you log into our enhanced digital banking application will be a simple process. You can expect the login process to be the same, whether you are on desktop or mobile.

To get started, visit your app store to get the most updated version of the new digital banking application.

• Once the app is open, enter in your current digital banking username and password and tap login.
• The mobile app will prompt you to create a new password.
• Read the disclosure and check the box next to I agree, then select continue.
• Select a delivery method to receive a temporary passcode, then select continue.
• Select the delivery method of your choice to receive a temporary passcode, then select continue.
• Once you have received your one-time passcode, enter it into the field provided, then click verify.
• Now create a new password ensuring it meets all necessary requirements in order to keep your account secure.

From here, the mobile app will complete your login process and take you to your accounts.

• Navigate to the login area.
• Click on the login button and click “Forgot Password?” located under the login box.
• Agree to the password safety guidelines and click continue.
• Confirm your identity. You will need your username, social security number and zip code.
• Select the method by which you would like to receive your temporary password.
• Enter your username.
• Enter the temporary password you receive. This password is good for 24 hours.
• Create your new password.

After you have logged in for the first time and updated your password, go to “Settings” located under your name in the top right corner. Select “Security” and make your changes. You can update your username and/or password and manage multi-factor authentication options.

Contact [Insert contact information].