Your platform’s first impression starts here

Test the touchpoints that matter most before your users do.

You’ve built the foundation and are well under way with implementation. Now comes the most high-stakes test of all: how it actually feels to use the new platform. This is the time to pressure-test the experience from your account holders’ point of view. Can they log in? Move money? Navigate without calling support? Your team has worked hard to get here and now it’s time to validate that the platform delivers the intuitive, reliable experience your users expect on day one. That’s what UX (user experience) testing is for. And this checklist will help you do it right.

What UX testing actually means in a digital banking launch

UX testing isn’t just about QA or bug fixing. It’s about validating whether the new digital banking platform actually supports the experience your institution promised. It’s the step where you prove the workflows, permissions, and tools your users rely on are ready, both in staging environments and in hands-on practice.

In this stage of the journey, you’re not just checking boxes. You’re walking in your users’ shoes. You’re testing their first impression, their everyday tasks, and their edge cases. And you’re giving your internal teams the tools to support them with confidence from day one.

Why this step matters

Launching a new digital banking platform is one of the most high-stakes moments your financial institution will navigate in the next decade. And even the best platforms can stumble without rigorous UX testing.

This is your chance to:

• Uncover issues before users do
• Validate workflows across web, mobile, and admin tools
• Prepare internal teams with real case simulations
• Confirm business client needs are fully accounted for
• Reduce call center volume and confusion at go-live

This is where surprises get spotted early, not explained later.

“Test like it’s launch day — on every device, with every role, again and again.”

What you’ll test

The checklist is structured into seven essential categories, each built around what really matters for go-live:

• Pre-launch planning and alignment: Assign internal leads, define user testing goals, and establish environments and reporting workflows.
• End-user experience: Validate everything from login and dashboard accuracy to money movement, notifications, and mobile responsiveness for both retail and business users.
• Core functional testing: Confirm data integrity, account workflows, document center tools, and edge logic like overdraft rules and funds availability.
• Admin and operations back office: Test support tools, impersonation features, reporting, and fraud monitoring from your team’s perspective.
• Cross-platform testing: Ensure full coverage across mobile apps, browser environments, and accessibility scenarios.
• Edge case and regression testing: Push the limits by testing maintenance mode, offline scenarios, and previous bug areas to avoid surprise breakages.
• Final readiness check: Conduct UAT signoff, prep your soft launch or pilot group, update support materials, and align for your go/no-go call.

Who this is for

This resource is built for the key roles responsible for validating the platform experience before launch, including:

• Project leads driving implementation success and launch-day readiness
• Implementation managers coordinating cross-functional timelines and testing
• IT and QA teams responsible for environment setup, access, and technical validation
• Digital product owners ensuring platform functionality meets user expectations
• Operations and support leaders preparing to manage post-launch volume and issues

Whether your platform serves tens of thousands or hundreds of thousands of users, the pressure on launch day is real. This resource helps make sure your teams are ready to deliver the experience your institution has worked so hard to promise.

Download the UX Testing Checklist

Inside the checklist, you’ll find:

• A structured, step-by-step guide to run your own pre-launch testing
• Testing tips for both retail and business banking user scenarios
• Testing prompts for support teams, pilot groups, and real-world workflows
• Space to track issues, assign testing ownership, and confirm readiness