Account Executive Coordinator

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Alkami is a cloud-based digital banking technology provider to US financial institutions leading the way in extraordinary online and mobile banking experiences.   A 9-year-old company Alkami is one of the fastest growing software companies in the US.  Alkami was the #1 fastest growing software company in Texas on the 2017 Inc. 5000 list and #13 on the DBJ Dallas 100.  Alkami was also ranked in the Top 10 Coolest Tech Companies to Work For in Dallas by DevMountain. Today, the Alkami team of 300+ Alkamists provide our digital banking solutions to over 3,500,000 consumers and small businesses.  And, we are an organization committed to our culture of optimistic-perseverance, transparent-communication, caring-collaboration, courageous-innovation, trusted-accountability and real-fun!

The Account Executive Coordinator will support multiple Senior Account Executives, learn and operate Alkami’s processes and relieve administrative duties from account team members allowing them to focus on supervising client deliverables. As an AEC you will support all levels of the account team, clients, sales and support. We are looking for someone who is organized, flexible, possesses strong project coordination abilities, has great attention to detail, and an eagerness to learn and grow.

Coordinators are responsible for client communications, monitoring tickets via JIRA, leading release coordination, coordinating go-live planning and kick off meetings. They will also work closely with the sales team to confirm pertinent contact info in SalesForce and verify account details are accurate. In addition as an AEC you will also work closely with the support team to ensure priorities are tracked by monitoring ticket backlog.

Responsibilities

  • Create and send all client communications
  • Assist Account Executives by monitoring JIRA boards
  • Lead release coordination among all Account Executives
  • Coordinate Go Live planning and actions for all Account Executives
  • Coordinate meetings with Project Managers for project kick-offs
  • Account preparations from Sales to Client Services
  • Assist with new client employee onboarding
  • Assist with client scheduling and coordination acting as an administrator when needed

Qualifications

  • 2+ years of account management, coordination or other relevant experience.
  • Demonstrated ability to communicate, present and work alongside a variety of different departments, including C-level.
  • Experience in delivering client-focused solutions based on client needs.
  • Ability to maintain professionalism and positive attitude at all times.
  • Excellent written/oral communication, and interpersonal skills.
  • BA/BS degree or equivalent.

Things To Know

Not Just Any Company: Awesome culture, great benefits, every Alkamist has ownership in Alkami, and great employee events and activities.
Free Lunch: Who said there is no free lunch?  At Alkami, every day we offer free lunch.
Relocation: We cannot offer relocation for this position.  Candidates must be ready to contribute from our super cool Plano, TX location.
Work Authorization: We cannot offer employer sponsorship at this time; candidates must be eligible to work in the US full-time.
Recruiters: We are not looking for outside recruiting firms to help us in this search — we know who you are and we love you, but we don’t need you right now.


Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

 

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$440 Million Alliance Catholic Credit Union Selects Alkami’s Digital Banking Platform

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Plano, Texas, March 19, 2018 – Alliance Catholic Credit Union, a Southfield, Michigan-based credit union with $440 million in assets, has selected Alkami Technology’s digital banking platform to provide its more than 43,000 members with a modern digital banking offering. The new platform will integrate with Alliance Catholic Credit Union’s Member Driven Technologies-hosted Symitar Episys core system.

Alkami’s innovative, omni-channel platform will provide Alliance Catholic Credit Union’s members with a state-of-the-art, personalized digital experience to manage their finances. As a user-friendly, unified digital banking solution, it is consistent across all devices and services including retail, business, bill pay, personal finance management (PFM), marketing, and more. Alkami places a strong emphasis on the end-user experience and considers consumer behavior and device utilization in the platform’s seamless, intuitive design.

“In our search for a streamlined digital banking system, we prioritized data analytics capabilities, a logical user experience, channel consistency, Spanish language support, P2P payments and integrated personal financial management (PFM) capabilities,” said Julie Kreinbring, Executive Vice President, at Alliance Catholic Credit Union. “We aim to provide our members with exceptional service across all channels, making it crucial that we have the ability to tailor the digital experience to the unique needs and preferences of our members. Alkami’s platform provides us with a way to deliver a personalized experience to each member while educating them about financial management and our services.”

Kreinbring continued, “Alkami differentiates themselves from other providers not only by their unique emphasis on the conceptualization of the end user’s experience, but also by their inclusion of FLUX, [Alkami’s data analytics and business intelligence application], consistent updates to the platform and the company’s rare culture. In visiting the Alkami’s headquarters, we found that their team is truly passionate about the experience they create for both their clients and their clients’ end-users. That passion resonates with what we value as an organization – people who are committed to innovation, strategic thinking and making a difference.”

Alkami’s digital banking platform features a fully hosted business intelligence solution featuring analytics, targeted marketing, educational content, dashboards and reporting. Additionally, all aspects of the platform have a highly scalable architecture that efficiently supports large and fast-growing user bases.

“One of the major challenges of the digital age is that credit unions have to offer a digital banking experience that is seamless and user-friendly around the clock. They must provide members with a personalized platform that meets their unique needs quickly or risk frustrating them,” said Stephen Bohanon, founder, chief strategy and sales officer of Alkami Technology. “Alliance Catholic Credit Union is tackling this challenge by having a firm grasp on what their members expect including multi-lingual capabilities and personal financial management software. ACCU is dedicated to providing members first-rate service, and we’re excited to partner with them to bring their members the ultimate digital banking solution that is consistent and customizable.”

About Alliance Catholic Credit Union

Chartered in 1956, Alliance Catholic Credit Union is a $440 million financial cooperative serving more than 43,000 member owners. Any person of the Catholic faith living, working, worshiping or attending school in the state of Michigan is eligible to become a member of Alliance Catholic Credit Union. Alliance Catholic Credit Union actively supports Catholic education, Catholic charities and Catholic parishes. For more information visit: AllianceCCU.com.

About Alkami Technology

Alkami Technology, Inc. provides online and mobile banking solutions for credit unions and banks. Based in Plano, Texas, the company’s digital banking platform delivers unparalleled functionality, security, flexibility and extensibility with a superior architecture designed for the future of digital banking. With its modern interface, fully hosted business intelligence solution and customizable feature set, the platform is the ultimate digital banking solution for financial institutions. For more information about Alkami, please visit www.alkamitech.com, visit them on LinkedIn at www.linkedin.com/company/alkami-technology or on Twitter at @alkamitech.

 

$1.7 Billion OCCU Selects Alkami’s Digital Banking Platform

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Plano, Texas, March 14, 2018 – Oregon Community Credit Union (OCCU), a credit union with $1.7 billion in assets based in Eugene, Oregon, has selected Alkami Technology’s digital banking platform to provide its more than 150,000 members with a modern digital banking offering. The new platform will integrate with OCCU’s MISER core system.

Alkami’s platform will provide OCCU’s members with a modern, user-friendly system to manage their finances. This unified digital banking solution is consistent across all devices and services including retail, business, bill pay, personal finance management (PFM), marketing, and more. OCCU will also be able to personalize the member experience by building its own product and service extensions, in addition to integrating new features and functions for all lines of business.

“As we continue to expand and add new members with the opening of our most recent branch in Wilsonville, it is crucial that we continue to go above and beyond to provide our members with a remarkable experience,” said Ron Neumann, chief executive officer of OCCU. “Alkami enables us to provide the ultimate digital banking experience to our members that is secure, user-friendly, and intuitive. We’re excited to partner with them and look forward to our members’ reaction to the new platform.”

Alkami’s digital banking platform also includes an intelligent content delivery feature to deliver targeted content to users that is tailored, relevant and timely. Financial institutions can easily manage the rules, conditions, and content enabling personalized promotions, education, and alerts. Read more

Alkami Technology Secures Series D Funding Led by General Atlantic

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Plano, Texas, January 09, 2018 – Alkami Technology Inc., a leading provider of digital banking solutions to credit unions and banks, announced today that General Atlantic, a leading global growth equity firm, has made a strategic investment in the company. General Atlantic will be joining existing investors S3 Ventures, Argonaut Private Equity, and a number of other strategic fintech investors in Alkami’s next stage of innovation, growth, and expansion.

Alkami provides a modern and unified digital banking platform. This solution enables the clients of banks and credit unions to experience seamless functionality across all their digital devices. The multi-tenant, cloud-based platform includes retail and business banking, mobile banking, bill pay, personal finance management (PFM), Person-to-Person payments, marketing, and more. The platform is delivered with a software development kit (SDK) and API set that provides each financial institution with flexibility and control. Alkami-enabled banks and credit unions can build their own apps and product extensions as well as easily integrate new features and functions for all lines of business, allowing them to better serve their customers in an increasingly competitive market.

“In an era of digital transformation, our clients, who consist of credit unions and banks in the U.S., count on Alkami to inspire and power their digital strategies through enhancing value, growth, service, efficiency and relationships,” said Mike Hansen, CEO of Alkami. “General Atlantic’s partnership will help to accelerate the delivery of our world-class technology and innovative solutions to our clients, ensuring Alkami remains synonymous with digital transformation in finance.”

Alkami has experienced market-leading growth and levels of market adoption since its founding in 2009. Alkami was recently ranked 176th overall in the 2017 Inc. 5000 Fastest Growing Companies, as well as 11th in the U.S. and 1st in Texas in the software industry overall. Additionally, Alkami was ranked 66th on Deloitte’s 2017 Fast 500 awards for the fastest growing technology companies in North America.

“Digital banking needs are evolving along with consumer and business behaviors, and we believe Alkami is at the center of this industry-wide shift,” said Raph Osnoss, Vice President of General Atlantic. “Alkami’s vision, technology, client success, and business model position the company well for continued growth. We are excited to partner with Mike and the Alkami team to drive continued innovation in the way financial institutions engage with customers.”

As a part of the strategic investment, Raph Osnoss and Gene Lockhart, a Special Advisor of General Atlantic, previously President and CEO of MasterCard Worldwide and President of the Global Retail Bank at Bank of America, will join the company’s board of directors. Gene Lockhart is also Chairman and Managing Partner of MissionOG, an early to growth stage B2B technology investor, who participated in this round alongside General Atlantic.

 

About Alkami Technology

Alkami Technology, Inc. provides online and mobile banking solutions for financial institutions in the US. Based in Plano, Texas, the company’s cloud-based digital banking platform delivers unparalleled functionality, security, flexibility and extensibility with a superior architecture designed for the future of digital banking. With its modern interface, fully hosted business intelligence solution and customizable feature set, the platform is the ultimate digital banking solution for financial institutions. Alkami currently serves more than 4.5 million digital banking users across their client base of banks and credit unions in the U.S. For more information about Alkami, please visit www.alkamitech.com, visit them on LinkedIn at www.linkedin.com/company/alkami-technology or on Twitter at @alkamitech.

 

About General Atlantic
General Atlantic is a leading global growth equity firm providing capital and strategic support for growth companies. Established in 1980, General Atlantic combines a collaborative global approach, sector specific expertise, a long-term investment horizon and a deep understanding of growth drivers to partner with great entrepreneurs and management teams to build exceptional businesses worldwide. General Atlantic has more than 110 investment professionals based in New York, Amsterdam, Beijing, Greenwich, Hong Kong, London, Mexico City, Mumbai, Munich, Palo Alto, São Paulo, Shanghai, and Singapore. www.generalatlantic.com.

 

About MissionOG

MissionOG provides financial capital to early and growth stage B2B technology companies. We apply our experience and capabilities to a group of highly skilled and passionate entrepreneurs whose businesses are on the cusp of exponential growth. Headquartered in Philadelphia, MissionOG is managed by entrepreneurial operators who have effectively built early to growth stage businesses and guided them through successful acquisitions. For more information visit www.missionog.com.

 

 

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MEDIA CONTACTS:

Mallory Wilkerson

William Mills for Alkami Technology

+1 (678) 781-3076

[email protected]

 

Erin Smith

Edelman for General Atlantic

+1 (646) 558-2751

[email protected]

 

Sophie Kaye

MissionOG

+1 (267) 239-5869 x104

[email protected]

Alkami Technology, Inc. Ranked 13th Fastest Growing Company in Dallas on SMU Cox Dallas 100

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Plano, Texas, November 20, 2017– Alkami Technology, a digital banking software company for US financial institutions, today announced it was ranked 13th on Southern Methodist University (SMU) Cox Dallas 100TM, a ranking of the top 100 fastest growing privately-held companies in the Dallas area for the period of 2014-2016.

Dallas 100™, co-founded by the Caruth Institute for Entrepreneurship and SMU, honors the ingenuity, commitment and perseverance of the fastest-growing privately held entrepreneurial businesses in the Dallas area.

“We are honored to join the truly extraordinary organizations on the SMU Cox Dallas 100™ in the city we call home.” said Mike Hansen, CEO of Alkami. “Like the other companies on the list, growing fast is the result of bringing together the right fundamental elements in a very rare way to do something extraordinary. For us, 8 years ago two co-founders had the vision to provide the forward-looking financial institutions in the US a cloud-based software platform to inspire and power their digital banking strategies for the future. Our growth has simply been the result of the alchemy of the elements of our vision, our team, our culture, our values, our partners and our clients.”  

“The entrepreneurial spirit that drives these companies helps make Dallas a dynamic city for business,” said Jerry White, the Linda A. and Kenneth R. Morris Endowed Director of the Caruth Institute for Entrepreneurship. “We feel it’s only right to shine the spotlight on their hard work and the contributions they make to our economy.”

Alkami was previously ranked by Inc. Magazine in their annual Inc. 500/5000™ list of the 2017 fastest growing private companies in the US as #176 overall, 11th in the US in the software industry and 1st in Texas in the software industry.  Additionally Alkami was ranked 66th on Deloitte’s 2017 Fast 500TM awards for the fastest growing technology companies in North America.  Further, Alkami was recently ranked 3rd in Tech Titan’s Fastest Growing Companies in North Texas.  Alkami was also recognized as one of the top 10 Coolest Tech Companies to Work for in Dallas in 2017 by DevMountain.

About SMU Cox Dallas 100TM Awards

The Cox School’s Caruth Institute for Entrepreneurship ranks the top 100 Dallas entrepreneurial companies annually based on percentage growth and absolute dollar growth over the previous three years. The Institute, working with the accounting firm BKD LLP CPA and Advisors examined sales from hundreds of companies for 2014 to 2016, the last year for which complete data is available. The winners represent a broad spectrum of Dallas-area businesses. The ranking of the top 100 fastest-growing companies was revealed at the awards ceremony at the Omni Hotel on Thursday, November 16. For more information, contact: [email protected] or 214.768.3689.

About Alkami Technology

Alkami Technology, Inc. provides cloud-based online and mobile banking software solutions for credit unions and banks in the US. Based in Plano, Texas, the company’s multi-tenant, single instance digital banking platform delivers unparalleled functionality, security, flexibility, extensibility, reliability and user experience for the future of digital banking.  For more information about Alkami, please visit www.alkami.com, visit them on LinkedIn at www.linkedin.com/company/alkami-technology or on Twitter at @alkamitech.

Alkami Ranked 66th Fastest Growing Company in North America on Deloitte’s 2017 Technology Fast 500

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Plano, Texas, November 13, 2017– Alkami Technology, a provider of online and mobile banking solutions for US financial institutions, today announced it ranked 66th on Deloitte’s Technology Fast 500™, a ranking of the 500 fastest growing companies in North America.

The 2017 Technology Fast 500™ companies achieved revenue growth ranging from 135 percent to 59,093 percent from 2013 to 2016, with median growth of 380 percent. Alkami grew 2415% percent during this period, demonstrating continued success and demand of its digital banking platform.

Read more

$3.4 Billion Veridian Credit Union Launches Alkami’s Digital Banking Platform

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Plano, Texas, November 6, 2017 – Veridian Credit Union, a Waterloo, Iowa-based credit union with $3.4 billion in assets, has successfully launched Alkami Technology’s digital banking platform to provide its more than 214,000 members with a modern digital banking offering. The new platform launched to all online and mobile banking users at once, totaling approximately 130,000 users.

“This online and mobile banking conversion was one of the largest transitions we’ve ever asked our members to make,” said Renee Christoffer, Chief Administration Officer at Veridian Credit Union. “We knew choosing the right partner would be vital to its success, and Alkami delivered.”

Prior to working with Alkami, Veridian offered two different desktop and mobile banking platforms, and now Alkami’s digital banking solution gives Veridian’s members access to a single, unified platform that is consistent across all devices and services in a way that is more efficient and convenient for members. Veridian’s new digital banking platform is user-centric and shows all accounts under a single login. The platform also provides the credit union with improved business services and enhanced security features including step-up authentication on high-risk transactions. Read more

Alkami Technology Joins NACUSO as Gold Partner

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Newport Beach, CA (October 2, 2017) – The National Association of Credit Union Services Organizations (NACUSO) announced today that Alkami Technology, Inc., provider of online and mobile banking solutions for credit unions based in Plano, Texas, has joined NACUSO as a Gold Partner.

“We are extremely excited to have a company that is an innovator in providing the ultimate in digital banking to the credit union marketplace, on our team,” said Jack Antonini, CEO of NACUSO. “Their support of the only trade association focused on the future on Credit Union Service Organizations (CUSOs) shows their commitment to growing the credit union industry by being competitive in the digital banking space.”

“Today’s members expect sophisticated and seamless digital experiences,” said Stephen Bohanon, founder, chief strategy and sales officer of Alkami Technology. “In response to this shift, we designed Alkami’s digital banking platform with the end user in mind. As consumers set a new standard for how we bank – whether through their smartphone, Amazon AlexaTM-enabled tablet, desktop, or in the branch – credit unions must deliver technology that improves the entire member experience, regardless of channel. We’re proud to partner with NACUSO and provide them with the ultimate digital banking solution.”

For more information about Alkami, please visit www.alkami.com, visit them on LinkedIn at www.linkedin.com/company/alkami-technology or on Twitter at @alkamitech.

About NACUSO

The National Association of Credit Union Service Organizations was formed in 1985 to help credit unions explore the use of CUSOs and the delivery of non-traditional products and services. Over the years, NACUSO’s focus has evolved to helping credit unions form multi-owned CUSOs and participate in collaboration and the cooperative business model.

About Alkami Technology
Alkami Technology, Inc. provides online and mobile banking solutions for credit unions and banks. Based in Plano, Texas, the company’s digital banking platform delivers unparalleled functionality, security, flexibility and extensibility with a superior architecture designed for the future of digital banking. With its modern interface, fully hosted business intelligence solution and customizable feature set, the platform is the ultimate digital banking solution for financial institutions.

6.7 Billion Mountain America Credit Union Selects Alkami’s Digital Banking Platform

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Plano, Texas, August 21, 2017 – Mountain America Credit Union, a West Jordan, Utah-based credit union with $6.7 billion in assets, has selected Alkami Technology’s digital banking platform to provide its more than 650,000 members with a modern digital banking offering. The new platform will integrate with Mountain America’s core system.

Alkami’s software platform will provide Mountain America’s members with the newest capabilities in a modern, user-friendly system to manage their finances. The platform will give members access to a unified digital banking solution that is consistent across all devices and services including retail, business, bill pay, personal finance management (PFM), marketing and more. Upon implementing the platform, Mountain America will be able to personalize the digital banking experience for its users by building its own apps and product extensions, in addition to integrating new features and functions for all lines of business.

“Since our founding in the 1930’s, we have remained committed to our members, and Alkami’s platform will further that commitment by providing members with a secure, feature-rich and engaging digital banking experience they expect,” said Kelly Albiston, senior vice president of Digital Banking at Mountain America Credit Union. “With our growing number of account holders, Alkami’s platform will enable us to deliver unique products and features that will set us apart, giving us a true competitive edge. We look forward to offering this new platform to members.”

Alkami’s digital banking platform also features a fully hosted business intelligence solution featuring analytics, targeted marketing, educational content, dashboards and reporting. Additionally, all aspects of the platform have a highly scalable architecture that efficiently supports large and fast-growing user bases.

“According to a recent study from Novantas, branch proximity is no longer the number one determinant of convenience. Consumers prefer digital banking capabilities,” said Stephen Bohanon, founder, chief strategy and sales officer of Alkami Technology. “Mountain America Credit Union recognizes this shift in consumer preferences to interact digitally in a way that is convenient, straightforward and intuitive. At Alkami, it has always been our goal to enrich the life of the user, not encumber it, and with our platform, financial institutions like Mountain America can provide members a simple, consistent digital banking experience that meets their needs. We are thrilled to partner with Mountain America and bring our digital offering to a rapidly growing group of members.”

 

About Mountain America Credit Union

With more than 650,000 members and $6.7 billion in assets, Mountain America Credit Union assists members on the right path to help them identify and achieve their financial dreams. Mountain America provides consumers and businesses with a variety of convenient, flexible products and services, as well as sound, timely advice. Members enjoy access to secure, cutting-edge mobile banking technology, 88 branches across five states, thousands of shared-branching locations nationwide and more than 50,000 surcharge-free ATMs. Mountain America—safely guiding you forward along your financial journey. Learn more at www.macu.com.

About Alkami Technology

Alkami Technology, Inc. provides online and mobile banking solutions for credit unions and banks. Based in Plano, Texas, the company’s digital banking platform delivers unparalleled functionality, security, flexibility and extensibility with a superior architecture designed for the future of digital banking. With its modern interface, fully hosted business intelligence solution and customizable feature set, the platform is the ultimate digital banking solution for financial institutions. For more information about Alkami, please visit www.alkamitech.com, visit them on LinkedIn at www.linkedin.com/company/alkami-technology or on Twitter at @alkamitech.

Alkami Adds Adrianne Court as New Chief Human Resources Officer

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Plano, Texas, August 18, 2017 – Alkami Technology, a provider of online and mobile banking solutions for financial institutions, announced today that Adrianne Court has joined the company in the newly created role of chief human resources officer (CHRO).

In this role, Court will report to the President/CEO, be a member of the Office of the Chief Executive and lead the investment in all talent and people programs, aligning to and reinforcing Alkami’s mission, values and business objectives.

Court has more than 20 years of human resources and executive leadership experience across a spectrum of industries and organizations. She and the organizations she has worked with have been recognized as being the best places to work, best places for leaders, and best places for attracting and retaining talent. Most recently, Court was recognized as one of the top women of influence by HousingWire magazine.

Prior to joining Alkami, Court was the CHRO at Caliber Home Loans. She has previously held key HR roles at Cardinal Health, i2 Technologies, Nortel, Transplace and Jamba Juice. She is an active advisory board member of the SMU Cox HR Executive Forum and the CHRO Executive Summit. She is also on the board of Women with Promise and recently co-authored a book that shares personal stories of resiliency.

Court holds a Master of Arts from Southern Methodist University and Bachelor of Arts from Scripps College.

“Adrianne is absolutely the right person, in the right role at the right time for Alkami,” said Michael Hansen, CEO of Alkami. “Our clients count on us for innovative, trusted and relentlessly-advancing solutions. We believe these demands can only continue to be met by bringing together the powerful alchemy of the most talented, compassionate, innovative, committed, aligned and collaborative people. To do so we must lead the way in attracting, retaining, inspiring, supporting, rewarding and developing the best people to join us in this important work. Adrianne has been leading the way in just these areas over the last two and a half decades. Her track record of vision, strategy, programs, process, technology, compliance and results has been phenomenal. We could not be more excited about her joining us.”

 

 

About Alkami Technology

Alkami Technology, Inc. provides online and mobile banking solutions for credit unions and banks. Based in Plano, Texas, the company’s digital banking platform delivers security, flexibility, extensibility and a superior architecture for the future of digital banking. With its modern interface, fully hosted business intelligence solution and customizable feature set, the platform is the ultimate digital banking solution for financial institutions. Alkami provides the platform as a PaaS solution. For more information about Alkami, please visit www.alkamitech.com, visit them on LinkedIn at www.linkedin.com/company/alkami-technology or on Twitter at @alkamitech.