Consumers should be able to connect with a brand by starting from where they’re most comfortable and move seamlessly to other modes of communication and collaboration to fit their exact need. Brands should be able to see the customers’ screen to instantly understand their point of view and be their co-pilot to a satisfying experience.
J.D. Power 2025 Mobile App Platform Certification ProgramSM recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/awards.
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