Radiant Credit Union is a fast-growing, member-first institution serving 49,000 people across 22 counties in North Central Florida. With ten branches and $875 million in assets, Radiant is focused on extending the local, personalized service it’s known for—while pushing into digital experiences that rival national players.
Kelly Chesser, Radiant’s Chief Operating Officer is steering this evolution. She had her sights set on reimagining the digital experience. Her goal: to make their digital banking solutions the most delightful (and default) channel for Radiant’s members. Kelly knew Radiant couldn’t afford to play catch-up so she partnered with Alkami to build a future-forward digital ecosystem—that was in-line with their credit union’s growth strategy and ahead of schedule.
Having navigated her fair share of core and digital banking solution conversions, Kelly came into the partnership with a healthy dose of caution. But she calls the transition to Alkami, “hands down, one of the best partnerships that I’ve ever experienced, especially on the conversion side.”
“It was a seamless rollout to our membership with no issues at all… I think of the Alkami team as my employees, because that’s how involved [they] are in our business and how much [they] care,” she says.
Kelly appreciated how deeply Alkami embedded itself in Radiant’s strategy—knowing the roadmap, the partners, and the outcomes her team was chasing.
With Alkami, Radiant’s gone from digital presence to digital dominance. A few standout moves:
Radiant measures progress in member reviews, retention rates, and digital usage spikes. She’s seen all three climb. With Alkami’s Data and Marketing Solutions up next in their implementation pipeline, her team is poised to deliver even more personalized experiences that anticipate members’ needs – meeting them exactly where they are, when they need it most
