How Texoma Community Credit Union Transformed a Matter of Survival into a Competitive Advantage

Transitioning to a modern digital banking platform should be a catalyst for growth, not a source of friction. For many financial institutions, legacy systems with excessive downtime and limited commercial capabilities can stall progress. By flipping the switch on a simultaneous core and digital conversion, Texoma Community Credit Union (Texoma) proved that with the right partner, a high-stakes launch can be an efficient, seamless experience for both staff and members.

This video takes you behind the scenes of Texoma’s launch day, highlighting how they moved from a legacy environment to a high-performance platform capable of competing with national banks. From securing commercial deposits to achieving over 50% member adoption in just two weeks, discover how a relationship-first implementation sets the stage for long-term success.

This video features John Buckley, CEO, and Angie Ohmstede, COO, of Texoma Community Credit Union, alongside Roxy Nussbaum, Implementation Manager at Alkami. Based in Wichita Falls, Texas, Texoma Community Credit Union has been a staple of the region since 1952. With over $200M in assets and a commitment to personal service, the credit union serves a diverse membership across multiple branches.

By partnering with Alkami, Texoma successfully launched a unified suite of consumer and business digital banking solutions. This transformation has allowed them to bridge the gap between community-focused service and the sophisticated digital experience expected by today’s commercial and retail members.

Why is a modern digital banking platform considered a matter of survival for credit unions?

For Texoma, the risk of stagnation was clear: failing to grow with their members meant losing them to national competitors. A modern digital banking platform is essential to eliminate excessive downtime and provide the sophisticated consumer and business & commercial banking products that national institutions offer, ensuring the credit union remains the primary financial partner.

By prioritizing a best-of-the-best digital experience, Texoma shifted from a defensive posture to an offensive growth strategy, specifically targeting the commercial banking sector that was previously underserved by their technology stack.

How can institutions successfully manage a simultaneous core and digital conversion?

Successfully managing a double conversion requires deep vendor trust and a dedicated internal mission. By creating a Mission Care Team to support members across phone, chat, and lobby channels, Texoma ensured a smooth flip-the-switch moment. This collaborative approach turned a complex technical migration into an intuitive, high-adoption success story.

The implementation focused on building trust over time and aligning Alkami’s technology with Texoma’s priorities. This ensured that on launch day, the system was ready to handle the immediate influx of users navigating the new interface without overwhelming the staff.

What results can a credit union expect immediately after a successful platform launch?

An intuitive user experience drives rapid member adoption and positive feedback. Within just two weeks of launch, Texoma achieved an adoption rate of over 50%, with members praising the upgrade’s ease of use. This immediate transition confirms that a well-executed digital banking platform provides both instant value and long-term viability for the institution.

Ready to see the platform that helps community institutions scale their commercial and retail reach? Explore our platform overview to see the Alkami difference in action.