Case Study: How Dupaco Community Credit Union is transforming retail and business account opening across every channel

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By consolidating retail and business onboarding onto the MANTL Platform, Dupaco achieved 300% digital deposit growth, raised $138M+ in deposits, and saved thousands of employee hours on account opening.

HQ

Dubuque, Iowa

23

Branches

$3B

Asset Size

175,000

Members

"Our world is changing at a rapid pace, and member expectations have shifted. To attract younger members and stay relevant, we have to meet people where they are, and they're embracing digital banking experiences and convenience. We were looking for a more streamlined way to open new accounts that meets these digital expectations online and in-branch. After evaluating several options, we chose MANTL because it allows us to onboard all account types — from business and specialty accounts to Safe Deposit Boxes and IRAs — through a single, unified platform. This partnership has fueled growth across every channel and delivered institution-wide operational efficiency, empowering our teams to focus more on serving members and less on managing expensive manual processes."

— Tami Brandenburg, vice president, member service, Dupaco Credit Union

As competition from digital-first banks and fintechs intensifies, Dupaco Community Credit Union (Dupaco) is proving that credit unions can not only compete, but lead, in the digital era.

By modernizing its account opening experience and implementing a comprehensive omnichannel strategy with MANTL, Dupaco transformed its retail and business member onboarding journey. The result:

  • $138M+ of deposits raised on MANTL
  • More than 4,194 staff hours saved on in-branch account opening
  • 300% increase in new retail member accounts opened online
  • A competitive, Fintech-grade account opening experience; a top source of new deposits entering the institution is from a leading fintech

The key to Dupaco’s success lies in creating one front door for deposits across every account type and banking channel: online, in-branch, and in the field.

Learn how Dupaco Credit Union leveraged MANTL’s universal onboarding and account opening platform to unify retail and business deposit onboarding, create better member experiences, empower staff, accelerate growth, and drive institution-wide efficiency.

Case study cover with Alkami and Dupaco logos on blue background; two professionals review documents together in a branded header image.

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