Advancing the Digital Banking Platform Through More Than a Decade of Partnership

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Connexus Credit Union and Alkami continue to evolve together, creating digital banking experiences that keep pace with changing member
expectations.

Connexus Credit Union (Connexus) began working with Alkami in 2014, when digital banking was largely centered on basic account access and transactional functionality. As member expectations shifted toward more intuitive, mobile-first capabilities, Connexus recognized the potential to deliver digital experiences that could go beyond traditional online banking, creating more ways to engage members, strengthen relationships, and support long-term growth.
Financial Institution Background
  • Go Live Date: July 16, 2014 
  • Location: Wausau, Wisconsin
  • Number of Branches: 15
  • Asset Size: $4B
  • Member Size: 435K
  • Core Provider: Fiserv XP2

Since their initial launch, the partnership has continued to deepen. Connexus recently completed its second renewal with  Alkami, reflecting a relationship shaped by shared goals, ongoing collaboration, and Alkami’s continued investment in its technology, partner ecosystem, and digital banking capabilities. Today, Connexus and Alkami continue to move the credit union’s digital strategy forward, combining Connexus’ knowledge of its members and business priorities with Alkami’s product roadmap and expertise.

Quote

"Connexus has grown up with Alkami in many ways. We selected Alkami because we wanted a strategic technology partner that could support our long-term vision—not simply provide an online banking platform. More than a decade later, that remains true. Alkami gives us a reliable foundation for the everyday member experience while providing the flexibility to build capabilities unique to Connexus and continue advancing our digital strategy. That’s why renewing our partnership was a natural decision."

— Laura Huggins, Senior Vice President of Marketing, Connexus Credit Union

Digital banking success by the numbers

Adoption

  • 70.5% of Connexus membership registered for digital banking

Excluding institutional lending members

Member satisfaction

  • 4.72 blended App Store rating

Organizational NPS

  • 42.3 → 58 organizational NPS improvement

2022 to 2025

Digital banking NPS

  • 31.1 → 52.7 digital banking NPS improvement

2022 to 2025

Deeper product adoption

  • ~17% higher number of products per member for digital banking users vs. average account holders

Read the full case study to discover how Connexus Credit Union is elevating the member experience on The Alkami Platform.

Download the case study

FAQs

1

What is the relationship between Connexus Credit Union and Alkami?

Connexus Credit Union has partnered with Alkami since 2014 to power its digital banking experience. The partnership has deepened over time, with Connexus recently completing its second renewal with Alkami.

2

When did Connexus Credit Union go live with Alkami?

Connexus went live on The Alkami Platform on July 16, 2014.

3

Where is Connexus Credit Union located, and how large is it?

Connexus is headquartered in Wausau, Wisconsin. It has 15 branches, roughly $4B in assets, and serves about 435,000 members.

4

What core provider does Connexus use?

Connexus runs on the Fiserv XP2 core.

Case study banner: teal background with orange 'CASE STUDY', large white headline 'More Than a Decade of Digital Banking Partnership' and a tilted blue booklet showing Alkami logo on the right.

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