Creating financial security through empathy, innovation, and a digital banking platform that fights fraud

For Patelco Credit Union (Patelco), banking isn’t just about numbers—it’s about people, and the impact financial institutions can make when they prioritize connection over convention.

This story centers around a long-time member, Dave, who was unsure of his financial future after a fraud incident impacted his account. Dave came into the branch and Patelco leaned into what they do best: listening. Their team used empathy and their digital banking platform in tandem, finding a way to resolve the situation not just quickly—but meaningfully. With their support, Dave walked away feeling assured and taken care of with true personalized service.

Patelco’s commitment to putting their members first has led them to evolve their digital banking platform to meet people where they are; especially when life throws curveballs. They’ve built their digital strategy around empowerment and security, giving members the confidence to take control of their finances without friction.

This is how community banking wins, by blending the heart of local service with the power of modern tech. And it’s why Patelco continues to be more than a credit union. They’re a financial ally, a stability builder, and a lifeline when it matters most.