Rick is a seasoned author and researcher who has been studying the science of customer interactions for over two decades. He is a noted speaker, having co-authored “The Effortless Experience” and “Digital Customer Service” (with Glia CEO and Co-Founder Dan Michaeli).Â
J.D. Power 2025 Mobile App Platform Certification ProgramSM recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/awards.
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