Day: May 12, 2022

Chatbots: the entry point into larger digital banking transformation

To most financial institutions (FIs), chatbots are viewed solely as a customer support tool. Consumers often encounter chatbots on websites as immediate pop-ups, or interact with them as they begin their service journey. Businesses employ this self-service technology to free-up human agents from responding to frequently asked questions, or to initiate a seamless support experience […]