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A Digital-Only Powerhouse: Achieving Seamless, Scalable Growth with Alkami + MANTL

Since its founding in 2009, Quontic Bank has pushed boundaries. Based in New York, Quontic redefined itself in 2019 with a full-throttle pivot into digital banking. The goal? Build an experience-first institution powered by cutting-edge technology—and make it accessible to anyone, anywhere.

Grace Pace, a key digital leader at Quontic, has been at the heart of that transformation. From platform modernization to partner selection, she’s championed seamless digital experiences that delight customers and reduce internal friction for employees.

A Digital Banking Strategy Built for Resiliency

Quontic has long embraced the digital-first mindset. With MANTL powering omnichannel digital account opening and Alkami delivering the digital banking platform, Grace and her team built a  foundation strong enough to scale and agile enough to serve modern customers.

It's important to us that our customers had a seamless experience because from the customer perspective, they don't care if our account opening system is MANTL and our online banking system is Alkami. From their perspective, they're interacting with Quontic Bank.

– Grace Pace, SVP Digital Banking, Quontic Bank

When Alkami acquired MANTL, it wasn’t just news—it was momentum for Quontic.

“As you can imagine, when Alkami announced the acquisition of MANTL, we were thrilled,” said Grace. “I think we all play vendor gymnastics as a banker, and it’s nice to not have as many to manage and to have two of my main vendors on the same page is great news for us.”

What Seamless Banking Experiences Really Look Like

Grace’s vision: a unified experience from digital account opening to ongoing engagement within their digital banking platform. Quontic’s execution? A tightly integrated experience using MANTL + Alkami that feels effortless for customers and powerful for the back office.

Measurable Success: Backed by Key Performance Outcomes

From growth to efficiency, Quontic’s digital transformation is delivering real results:

  • $150M+ in deposits generated via MANTL in 2024
  • Account opening in ~3.5 minutes
  • High online banking adoption rates
  • Near-total automation of KYC (Know Your Customer) checks for account approvals
  • Reduced support friction and manual processes

The Product Features Powering their Success:

  • Pre-Filled Cross-Sell Journeys: Existing users can open new accounts from online banking with pre-populated forms, powered by data sharing from MANTL.
  • In-Branch Functionality, Digitally Delivered: Using MANTL’s in-branch tools remote staff can guide users step-by-step to successfully drive conversions over the phone.
  • Back Office Efficiency: Fewer systems, less context switching. Grace’s team does more from one pane of glass.
  • Virtual Assistants Powered by Glia: 24/7 support allows Quontic’s team to meet customers wherever they are; on their preferred channel.

The Future Is Integrated

Grace doesn’t sugarcoat the stakes. It’s been a pivotal partnership for us. We lean on both MANTL and Alkami heavily. I always say that when I have a ticket or something open with either of these vendors, I don’t have another option. I can’t tell my customer to go to the branch if something’s not working. It’s really important to us that we maintain a high caliber of digital products and we’ve seen just really great, great results.”

That’s why the partnership with Alkami and MANTL isn’t just convenient—it’s mission-critical. It’s how Quontic stays agile, data-informed, and fiercely customer-first in a competitive digital world.

Ready to learn how Alkami can help your institution deliver a comprehensive digital experience from account opening through everyday banking?

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