Faced with a surge in digital fraud, Char Sears, VP of Member Experience at Unitus Community Credit Union reveals how smarter security technology integrated with Alkami’s digital banking solutions helped them defend against fraud attempts and safeguard their institutions and members.
With help from BioCatch behavioral biometrics and artificial intelligence, Unitus prevented over $160,000 in fraud in just 60 days—even before the full rollout. During this early learning phase, the solution was active and monitoring live activity, allowing the team to proactively identify high-risk behavior, minimize unnecessary multi-factor authentication (MFA) prompts, and protect members—without compromising the user experience.
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