Leading with AI, Technology, Insight and Empathy at Smart Financial Credit Union

We are excited to be joined by Smart Financial Credit Union’s CIO, Marcus Manning, on the FIsionaries podcast. Marcus was named Futurist CIO by Houston CIO Community for his foresight into how to leverage AI as a way financial services are both delivered and perceived by consumers.

Just as importantly, Marcus works tirelessly to build a culture at Smart Financial that will make the credit union more future-ready. His belief is that people, process, and technology are the three pillars to success.

In this episode, we will discuss how these pillars support more than just better banking, but also offering a richer user experience, bolstered security, an improved employee experience and a path to growth.

Follow us on social media for thought leadership content

FIsionaries

Watch More

Podcast

January 20, 2026

How OnPath Credit Union Turned a Merger into a Digital Growth Engine

FEATURING

Most credit union mergers promise transformation. Few deliver it. Jared Freeman, CEO of OnPath Credit Union, turned a merger with Louisiana Federal Credit Union into something rare: an actual catalyst...

Podcast

January 16, 2026

How Trustmark Bank is Combining Human + Digital in Treasury Management

FEATURING

In this episode of the FIsionaries Podcast, Ryan Hill, First Vice President and Product Director of Corporate Treasury Services at Trustmark National Bank, shares how Trustmark balances AI, technologi...

Podcast

January 12, 2026

How American Eagle FCU Improves the Financial Wellness of Members

FEATURING

In this episode of the FIsionariesâ„¢ Podcast, Pamela Villanova, SVP of Digital Services, and Mari Gadlin, Director of Digital Banking Services, from American Eagle Financial Credit Union, share how the...
J.D. Power 2025 Mobile App Platform Certification ProgramSM recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/awards.

Sign Up for information on Future Hackathon Events

Starter
Compliance

Catch fraud early
and reduce risk

Growth-
Oriented

Expand your commercial
capabilites

Advanced
Payment Security

Advanced protection
with revenue generation
Check Positive Pay Solutions
Payee Positive Pay
Check Positive Pay
Teller Validation
Reverse Positive Pay
ACH Positive Pay Solutions
ACH Positive Pay (debits)
ACH Positive Pay (credits)
ACH Credit Origination Protection
Reporting Solutions
Account Reconciliation
ACH Returns & NOCs
EDI Translation