Digital Banking Solutions for Banks and Credit Unions

Enhancing the Customer Journey with an Innovation and Transformation Culture

Sponsored by Alkami, and hosted by banking and fintech influencer, Jim Marous, FIsionaries™ shines a light on financial institutions (FIs) at the leading edge of digital transformation. The podcast features FIs sharing lessons learned from their digital transformation journeys as well as insights from fintech partners and other industry thought leaders.

Guests on this episode are Raphael Reznek, Chief Technology Officer and Samantha Pause, Chief Marketing Officer at Mascoma Bank. We discuss how to support an enhanced customer journey with an innovation and transformation culture and how this makes banking better for customers and employees.

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J.D. Power 2025 Mobile App Platform Certification ProgramSM recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/awards.