Glia

Unify human and AI service to drive efficiency and elevate support across chat, voice, video, and SMS.

What does Glia do?

Glia delivers a unified, AI-powered customer service platform for financial institutions, unifying chat, voice, video, and SMS in one secure, compliant solution to enable seamless, context-rich support across channels.

How does the integration between Glia and Alkami work?

Alkami and Glia integrate to embed AI-powered chat, voice, video, SMS, and CoBrowsing into digital banking, enabling seamless, secure, personalized support across web and mobile without switching channels.

What products does Glia offer?

Unified Communications Platform:

Streamline service with Glia’s unified platform for voice, chat, video, SMS & CoBrowsing.

AI for End Users:

Empowers users to resolve issues independently through intelligent virtual assistants.

AI for Agents:

Empower agents with AI-driven insights, real-time guidance, and automated wrap-up to reduce handle time and deliver personalized service.

AI for Managers:

Empower managers with AI insights, analytics & automation to boost team performance.

AI for Executives:

Gain strategic visibility with AI-powered performance management & optimization tools.

Results that speak for themselves

Credit unions are seeing transformative results by integrating AI into their member service workflows, as evidenced by these recent performance benchmarks:

Heritage CU

used voice AI to exceed 151% of its annual loan growth target.

Unitus Community CU

Glia Virtual Assistants cut answer times by 60 seconds, reducing abandonment and increasing resolved chats.

Key outcomes you can achieve with Glia

Discover how Glia's solutions empower financial institutions to achieve measurable outcomes and deliver lasting value.

Improve Onboarding:

Deliver immediate answers, guided support with CoBrowsing, and friction-free first interactions that build confidence from day one.

Drive Engagement:

Enable real-time connections through chat, voice, or video to deepen relationships, spark product interest, and naturally grow loyalty.

Improve Operational Efficiency:

Automate routine inquiries and streamline service workflows so teams can focus on higher-impact interactions and reduce operational costs.

Protect Account Holders:

Boost security with trusted identity verification, protected communication, and compliant digital channels.

Discover how leading FIs grow with SavvyMoney

Fisionaries Podcast featuring Jim Marous, discussing innovation in digital banking

Bringing digital banking excellence to light

hosted by

Jim Marous

Leading Fintech Influencer and Co-Publisher of The Financial Brand

Learn more

“We have gotten a lot of great feedback from our customers, that the platform is easier to use, it's very much intuitive on what you're doing.”

Amy Driscoll

Digital Service Analyst, Kennebec Savings Bank

Learn more

When local business owner Anna needed support for opening her small business, she turned to NorthWest Federal Credit Union. She never imagined just how much support they would truly give. See the stories of those impacted by regional and community FIs.

See stories

Frequently asked questions

Explore common questions about integrating Glia and Alkami.

Glia is an AI-powered customer service platform built for financial institutions. It unifies chat, voice, video, and SMS into one secure, compliant solution, enabling seamless, context-rich support across digital banking channels.

Alkami integrates with Glia to embed AI-powered chat, voice, video, SMS, and CoBrowsing directly into digital banking. This enables secure, personalized support across web and mobile without forcing users to switch channels.

Glia offers AI solutions for:

Customers and members through intelligent virtual assistants that resolve issues independently
Agents with AI-driven insights, real-time guidance, and automated wrap-up
Managers and executives with analytics, automation, and performance optimization tools

These capabilities improve efficiency while delivering personalized service.

Glia automates routine inquiries and streamlines service workflows, helping institutions reduce handle times and operational costs. AI-powered insights allow teams to focus on high-value interactions while maintaining seamless support across chat, voice, video, and SMS.

Glia provides secure, compliant digital communication channels with trusted identity verification and protected interactions. This helps financial institutions safeguard account holders while delivering real-time, AI-powered support.

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Glia

What does Glia do?