Eltropy

Unified digital conversations infrastructure for secure, real-time user engagement.

What does Eltropy do?

Eltropy is an AI-powered digital conversations platform enabling secure voice, chat, text, video, and more. It helps financial institutions modernize engagement, streamline service, and scale efficiently.

How does the integration between Eltropy and Alkami work?

Alkami and Eltropy integrate digital banking with AI-powered messaging, voice, and video—enabling secure, real-time support, streamlined service, and contextual engagement within online and mobile banking.

What products does Eltropy offer?

Digital Communication and Engagement Tools

Secure Chat: Enable compliant, encrypted messaging with file sharing and routing to simplify service and protect sensitive data.
Remote Video Banking: Provide face-to-face banking from anywhere with secure ID verification and document support to expand access.
SMS/Texting: Reach users instantly with enterprise-grade texting and automation to drive faster responses and higher engagement.
Co-Browsing: Guide users in real time with secure, collaborative screen support to reduce friction and improve resolution.
Text-to-Talk: Blend text and voice channels seamlessly to offer flexible, always-available communication options.

AI-Powered Solutions

AI Agents (Virtual Assistant/Chatbot): Automate routine inquiries with 24/7 AI support to lower wait times and enhance self-service.
AI Assistants (Agent Productivity): Equip staff with AI-driven insights, notes, and recommendations to speed workflows and improve accuracy.
Conversational Intelligence: Transform conversation data into actionable insights to strengthen compliance and elevate user experience.

Additional Capabilities

Remote Check Deposit: Allow secure remote check upload and verification to simplify deposit workflows and reduce branch traffic.
Appointment Management: Streamline scheduling and confirmations to reduce no-shows and improve service efficiency.
Lobby Management: Manage in-branch queues with digital alerts to improve wait times and optimize staff resources.
In-Branch Video Banking: Enable video-supported service inside branches to extend expertise and enhance the user experience.
Reputation Management: Capture and manage user feedback to strengthen online presence and improve satisfaction.

Key outcomes you can achieve with Eltropy

Discover how Eltropy's solutions empower financial institutions to achieve measurable outcomes and deliver lasting value.

Improve Onboarding & Drive Engagement:

Deliver the channel of choice, personalized messaging, guided digital experiences, and AI-powered support to help new users get value faster.

Improve Operational Efficiency:

Boost productivity with AI automation, unified conversations, and auto-authentication—reducing handle times while voice and chat insights improve service and decisions.

Protect Account Holders:

Strengthen account-holder security with secure communication, identity verification, and fully compliant digital channels.

Discover how leading FIs grow with SavvyMoney

Fisionaries Podcast featuring Jim Marous, discussing innovation in digital banking

Bringing digital banking excellence to light

hosted by

Jim Marous

Leading Fintech Influencer and Co-Publisher of The Financial Brand

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“We have gotten a lot of great feedback from our customers, that the platform is easier to use, it's very much intuitive on what you're doing.”

Amy Driscoll

Digital Service Analyst, Kennebec Savings Bank

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When local business owner Anna needed support for opening her small business, she turned to NorthWest Federal Credit Union. She never imagined just how much support they would truly give. See the stories of those impacted by regional and community FIs.

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Frequently asked questions

Explore common questions about integrating Eltropy and Alkami.

Eltropy is an AI-powered digital conversations platform that enables secure voice, chat, text, video, and more within one unified infrastructure. It helps financial institutions modernize user engagement, streamline service workflows, and scale efficiently across digital and in-branch channels.

Alkami integrates with Eltropy to embed AI-powered messaging, voice, and video directly into online and mobile banking. This enables secure, real-time, contextual support within digital banking—without forcing users to leave the experience.

Eltropy provides a unified suite of digital engagement tools, including:

Secure, compliant chat with file sharing and intelligent routing
Remote video banking with ID verification and document support
Enterprise-grade SMS/texting with automation
Co-browsing for real-time, collaborative assistance
Text-to-Talk for blended text and voice communication

These tools improve service resolution, expand access, and reduce friction.

Eltropy offers AI Agents (virtual assistants) for 24/7 self-service, AI Assistants for agent productivity, and Conversational Intelligence for compliance and insights. Financial institutions have achieved outcomes such as faster user authentication and a faster lending process using Eltropy’s platform.

Eltropy supports secure communication, identity verification, and fully compliant digital channels. Its platform enhances authentication, reduces fraud risk, and ensures protected interactions across chat, voice, video, and SMS to safeguard account holders.

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Eltropy

What does Eltropy do?