A confident start to what comes next

You’re leading a transformation that will elevate the experience for your account holders, your team, and your future. We’re here to make sure your launch sets the tone for long-term success.

Change that feels like progress

Hear Alkami’s philosophy on derisking your implementation so that your launch is “boring,” in all the right ways.

You’re in control, but not alone

Every expedition needs a crew. Here’s yours.

Your implementation journey comes with a full team of specialists—each playing a critical role in making your transition smooth, successful, and even inspiring. We partner with you, every step of the way, to make your digital banking launch a success.

Client Success Manager
Your trail leader

They’re your primary point of contact from contract signing to kickoff—working closely with you to build a success plan and align every step to your goals.

Project Manager
Your basecamp coordinator

Oversees the end-to-end project and is your primary point of contact from project initiation to launch.

Technical Consultant
Your route navigator

Provides technical support and offers best practices related to configuration
choices. Many are former developers and core platform subject matter experts who have firsthand experience with conversions from a client perspective.

Implementation Specialist
Your equipment specialist

Configures products and features in your environment and performs a User
Acceptance Testing (UAT) Readiness Assessment to proactively identify and mitigate any risks that might arise during testing.

Conversion Engineer
Your data guide

Ensures the production environment is configured for launch, including
monitoring tools. Runs data conversion files and provides exception reports. Responsible for technical support through launch week and in the weeks leading to the support transition.

This is a journey. And we have your roadmap.

With your team in place, the path ahead becomes clearer—and we’ve mapped it out, step by step.

It all starts with alignment

We start by learning what matters most to you. In our hands-on solution design sessions, we’ll review your current digital experience, uncover any gaps, and align on user expectations and business goals.

You’ll know what to expect before the project even starts—through an implementation plan that is curated to your needs and leverages our experience to apply best practices.

Core connectivity you don’t have to worry about

With dozens of supported cores and a team that’s worked with every kind of infrastructure, we know how to connect the dots. We’ll establish connectivity early and keep you informed the entire way.

A smarter, faster way to handle file conversion

Our Alkami-Assisted File Conversion process helps move data from your legacy provider with fewer delays and less friction. We work directly with vendors and use a standardized approach that’s proven to save time—and headaches.

That means less of your team’s precious time doing the tedious work of data cleansing and more of it spent on the outcomes you want to deliver with your digital banking transformation.

Configuration without the confusion

Configuring the platform and your third-party vendors shouldn’t feel like a juggling act. We take the coordination off your plate and keep your team in the loop the whole way through.

Your launch, your way

Set up your institution—and your account holders—for success. We’ll help you launch in a controlled environment, giving select users an early, guided experience that ensures a smooth transition.

With dedicated support and a focus on quality, your institution will deliver the exceptional service your users expect and deserve.

Launch day isn’t the end, it’s the beginning of something better

We train your frontline staff. We prep your call center. We give you user guides, FAQs, login help, escalation paths—and even empathy scripts.

Our Marketing Starter Kit includes customizable assets to help you roll out the news in every channel. No scrambling. No surprises.

“Implementing Alkami for our new digital banking platform has been better than any other conversion I've experienced. Over 88% of our members converted to Alkami with no assistance or intervention from our staff, and our members are thrilled with the new platform.”

Gerry Agnes
President & CEO,
Elevations Credit Union

“The Client Success Team assists us with evaluating the utilization of our services, helps us brainstorm on ideas to improve our numbers, discusses best practices and introduces us to new services. They are instrumental in helping us to be successful.”

Shelly Buller
SVP, Chief Operating Officer,
Fibre Federal Credit Union

“We are very pleased with Alkami's ability to interface with the Episys (Symitar) core and also with so many third-party vendors. Since our launch, we have been very grateful for the support and guidance we receive from our client success team.”

John Laverriere
VP,
PeoplesChoice Credit Union

Let’s start the conversation towards a digital banking launch that is road-tested and you-approved

J.D. Power 2025 Mobile App Platform Certification ProgramSM recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/awards.

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