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Author Spotlight

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Deanna Maddox Senior Instructional Designer

Deanna Maddox lives in Phoenix, AZ, with her two-year-old son. She’s been in the education field for nineteen years, and for the past eight years, has worked as a Senior Instructional Designer across HR, education systems, and FinTech organizations.

She holds a Master's Degree in Educational Leadership and has served as a team lead in various capacities, primarily focusing on project management and scoping.

She loves being part of collaborative projects and working with others toward a shared goal. One of her favorite aspects of this work is witnessing how an idea evolves from concept to a final deliverable. Outside of work, she enjoys movies, books, playing with her son, going to the gym, and running — when it's not 1,000 degrees outside in Arizona!]


J.D. Power 2025 Mobile App Platform Certification ProgramSM recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/awards.

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