Machine learning has some room to grow with 42% of FIs having deployed the technology, but by the end of 2024, over half of FIs will have deployed GenAI, which can create new content and ideas.
J.D. Power 2025 Mobile App Platform Certification ProgramSM recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/awards.
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