Launch Engineer

Alkami is a cloud-based digital banking technology provider to US financial institutions leading the way in extraordinary online and mobile banking experiences. A 9-year-old company Alkami is one of the fastest growing software companies in the US. Alkami was the #1 fastest growing software company in Texas on the 2017 Inc. 5000 list and #13 on the DBJ Dallas 100. Alkami was also ranked in the Top 10 Coolest Tech Companies to Work For in Dallas by DevMountain. Today, the Alkami team of 300+ Alkamists provide our digital banking solutions to over 3,500,000 consumers and small businesses. And, we are an organization committed to our culture of optimistic-perseverance, transparent-communication, caring-collaboration, courageous-innovation, trusted-accountability and real-fun!

The Launch Engineer is ultimately responsible for a successful launch from Go Live through the transition to Support. The ideal candidate will lead meetings with Project Managers and Technical Implementation teams ahead of the launch to ensure all pre-launch activities are complete. During the Go Live week through the transition to Support the Launch Engineer is responsible for configuration changes, issue triage, and collaborating with the Development team to resolve issues.

The Launch Engineer will work closely with the Project Manager to manage the issue list, report status to Alkami leadership team, and coordinate production updates with the System Engineering team. The Launch Engineer will provide direction to the Launch Op and serve as the escalation point for issues discovered by Console or Launch Ops and engage the Project Manager or Development team if needed. At the end of the transition period, the Launch Engineer will ensure a smooth hand off to Support.

Responsibilities

  • Configure and resolve technical issues related to the ORB platform
  • Experience implementing clients and launching them on a production system
  • Interfacing directly with customers providing exceptional support and assistance
  • Identify technical challenges and provide recommendations for improvement, focusing on client satisfaction and efficiency
  • Work closely with internal stakeholders to resolve complex technical issues
  • Assists in mentoring junior level team members
  • Ability to solve most high level problems independently
  • After or off hours work may be required

Required Skills

  • 3+ years T-SQL Experience
  • 2+ years general development experience

Desired Skills

  • Previous experience implementing systems with a focus on scalability and high-availability

Things To Know

Not Just Any Company: Awesome culture, great benefits, every Alkamist has ownership in Alkami, and great employee events and activities.
Free Lunch: Who said there is no free lunch?  At Alkami, every day we offer free lunch.

Relocation: Unfortunately we don’t offer relocation assistance. We are ready for you to contribute from our super cool Plano, TX location
Sponsorship: We cannot offer employer sponsorship at this time; you must already be eligible to work in the US for full-time employment.
Recruiters: We are not looking for outside recruiting firms to help us in this search — we know who you are and we love you, but we don’t need you right now.
Work Authorization: We cannot offer employer sponsorship at this time; candidates must be eligible to work in the US full-time.


Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: 
Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

 

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