CLIENT SUCCESS STORY: VIBRANT CREDIT UNION

Adapting to the Future Through Continuous Digital Banking Innovation

Alkami Vibrant Credit Union partnership logo

Valued Client Since

2015

Total Members

60,000+

Total Assets

$805M

Location

Moline, IL

Kailey Fluegel, VP, Application Support Vibrant at Credit Union headshot
“Alkami provides us with an innovative solution that our members enjoy and works with us for new features and implementations. Alkami’s platform is so easy to use, rich in features and flexible. Not just for our members, but for our employees as well.”
Kailey Fluegel VP, Application Support Vibrant

Becoming More Innovative While Staying Unique

Vibrant Credit Union leaders will be the first to tell you, “We are not your typical credit union.” That’s definitely true when it comes to the credit union’s digital banking and member experience. According to Kailey Fluegel, Vibrant Credit Union’s Vice President, Application Support, “Vibrant is pretty unique. We are always willing to try new things, test new technologies and features. Especially as it relates to digital banking.” That’s why Vibrant first implemented Alkami’s digital banking platform back in 2015. They wanted to take their online member experience to the next level. And they did just that.
Gold line

#adaptquickly

“We have to deliver a digital banking experience that aligns with how members choose to manage their financial lives today and tomorrow. That means we have to continue to innovate, test and roll out new features to determine what will deliver the most value to our members. To do that, we need a digital banking partner that’s willing to collaborate with us and guide us throughout that journey. For Vibrant, that partner is definitely Alkami. What they do for our credit union and our members everyday… is truly invaluable.”
Gold line

Staying the Course to Stay Ahead​

Fast forward three years, and it was time for Vibrant to renew its partnership with Alkami. Staying true to their motto of “never get complacent,” Vibrant’s leadership team thought they should at least take a look at the digital banking solution that their core system vendor had to offer. Kailey recalled the discussion and said, “It’s not like we were unhappy with Alkami. In fact, we were ecstatic with their platform. But since we just switched to a new core system, we thought it made sense to see what that vendor had for digital banking. That’s just our nature.”

After conducting an extensive review of other online banking platforms to Alkami’s digital banking platform, it became apparent there was no reason to convert off of Alkami’s platform. In fact, Kailey said, “It just made more sense to stay with Alkami. Their platform is so easy to use, feature-rich and flexible. Not just for our members, but for our employees as well.”

“We live in an always-on, constantly connected world, so we have to make sure that our digital banking experience is constantly in line with member expectations. So, after looking at our options, we knew that Alkami was the right platform and partner. They were going to ensure that we stayed at the forefront of digital banking.”

In December of 2018, Vibrant renewed its partnership with Alkami, and the credit union’s desire to push the member experience continues to grow. “We are really taking our partnership with Alkami to the next level. We want to do things with Alkami and in the industry that have not been done before. That’s just the way we are here at Vibrant.”

Today, Kailey and the team at Alkami have put together a comprehensive digital banking game plan that includes a number of new and innovative features for Vibrant members. From integrated card management to shared account management capabilities. And Vibrant doesn’t plan to stop there.

Gold line

#adaptquickly

“We have to deliver a digital banking experience that aligns with how members choose to manage their financial lives today and tomorrow. That means we have to continue to innovate, test and roll out new features to determine what will deliver the most value to our members. To do that, we need a digital banking partner that’s willing to collaborate with us and guide us throughout that journey. For Vibrant, that partner is definitely Alkami. What they do for our credit union and our members everyday… is truly invaluable.”
Gold line

Ready to Go All In on Digital Banking?