CLIENT SUCCESS STORY: SPOKANE TEACHERS CREDIT UNION
Customizing Digital Banking to Engage Users and Grow Business
Valued Client Since
“With Alkami’s SDK, we can quickly spin up third-party apps, integrate new apps and add new features across multiple platforms and devices. It is pretty amazing and it doesn’t matter if you have an entire software development department like we do at STCU, or you are just about to hire your first developer. With the SDK, you have the ability to rapidly add to and enhance Alkami’s platform to meet your member’s needs”
Scott Rabe, Vice President of Digital Development
Preparing for What's Next
Scott Rabe joined STCU more than two decades ago. And if you’d told Scott back then, when he served as a night operator running a check-sorting machine, that he would someday lead the digital development team at this fast-growing credit union — he would have said you were crazy. But, a lot has changed since those humble beginnings. Today, Scott leads digital innovation and a team of highly trained software developers at the credit union. STCU has expanded its footprint to 23 locations in the Northwest, manages $3.0 billion in assets and serves almost 200,000 members.
To ensure even greater success in the future, Scott and the leadership team have become more and more focused on digital innovation. Scott said, “That wasn’t always the case. Six years ago, we were a bit behind. So, we set out on a mission to make digital a strategic priority for the business.” That’s when Scott went in search of a partner and a platform that would meet the credit union’s digital banking requirements for years to come and that is when he found Alkami.
“Alkami understands what they do best and where they want to take their platform. They also realize that there will always be fintech vendors out there developing specific apps and credit unions that have custom development requirements. That’s why they’ve built a robust SDK that ensures companies like STCU can rapidly integrate different apps and add unique features that will meet the unique needs of their members.”
Forming Authentic Bonds
It didn’t take Scott long to develop strong relationships with the team at Alkami. In fact, in recent years, Scott and Mark Haney, the CTO at Alkami, have spent hours together discussing digital banking strategy and innovation. “Mark has been instrumental in helping us maximize the value of Alkami’s platform. I have also watched as he and his team have made the platform better in just a few short years. Today, it is more extensible, open and flexible than ever before.”
Realizing the Future
From the very beginning, Scott and his team have been developing add-ons and extensions for Alkami’s platform to meet the unique needs of STCU members. But Scott says, “That has gotten even easier and faster to do with the introduction of Alkami’s Software Development Kit (SDK). Now we can quickly spin up third-party apps, integrate new apps and add new features across multiple platforms and devices. It is pretty amazing and it doesn’t matter if you have an entire software development department like we do at STCU, or you are just about to hire your first developer. With the SDK, you have the ability to rapidly add to and enhance Alkami’s platform to meet your member’s needs. The new features and tools that we have delivered using the SDK are creating value. But you don’t have to take my word for it. Just look at the digital banking satisfaction scores we are seeing from our members.”
“A great example of how flexible and efficient their platform and SDK has become, would be the travel notes functionality that we added for our members and employees. We used to have to write an employee-facing tool and then a member-facing tool for travel notes. Now, with Alkami, we are able to develop and maintain one piece of software for both of these stakeholders, and it works on desktop and mobile.”