According to J.D. Power, only 46% of consumers will return to banking as usual post-pandemic. A number like that means digital success is more important than ever for the growth and longevity of banks and credit unions.
Our Director of Strategic Initiatives, David Potterton, sat down with PaymentsJournal Editor-in-Chief Ryan McEndarfer to explore what financial institutions are facing now and why they need to consider digital success as part of their business continuity plans sooner than later.
Read the rundown or watch the conversation below.