Plano, Texas, November 6, 2017 – Veridian Credit Union, a Waterloo, Iowa-based credit union with $3.4 billion in assets, has successfully launched Alkami Technology’s digital banking platform to provide its more than 214,000 members with a modern digital banking offering. The new platform launched to all online and mobile banking users at once, totaling approximately 130,000 users.
“This online and mobile banking conversion was one of the largest transitions we’ve ever asked our members to make,” said Renee Christoffer, Chief Administration Officer at Veridian Credit Union. “We knew choosing the right partner would be vital to its success, and Alkami delivered.”
Prior to working with Alkami, Veridian offered two different desktop and mobile banking platforms, and now Alkami’s digital banking solution gives Veridian’s members access to a single, unified platform that is consistent across all devices and services in a way that is more efficient and convenient for members. Veridian’s new digital banking platform is user-centric and shows all accounts under a single login. The platform also provides the credit union with improved business services and enhanced security features including step-up authentication on high-risk transactions.
“We chose Alkami as our digital banking partner because they’re an innovative company with a keen focus on research and development,” said Brett Engstrom, Vice President of IT at Veridian Credit Union. “Along with offering the features our members want today, Alkami gives us the agility to adapt to our members’ changing needs, and their onsite support during the launch was the best we have seen.”
Alkami’s digital banking platform also features a fully hosted business intelligence solution featuring analytics, targeted marketing, educational content, dashboards and reporting. Additionally, all aspects of the platform have a highly scalable architecture that efficiently supports large and fast-growing user bases.
Engstrom shared, “throughout the implementation, we had stakeholders from all areas of the credit union participate because we understood how crucial it was for all departments to be plugged in and allow information to flow freely. Additionally, our training team did a great job of learning, training and providing support materials for staff. Our marketing team developed several promotional pieces to notify members in advance, as well as instructional videos and other resources to aid in self-enrollment. Throughout this process, both Veridian’s and Alkami’s teams worked together tirelessly and seamlessly to forge a very successful go-live.”
“When you’re rolling out a new digital banking solution to 130,000 people in one day, it takes a lot of coordination, communication and teamwork,” said Stephen Bohanon, founder, chief strategy and sales officer of Alkami Technology. “Veridian did an outstanding job in preparing for the launch by having their team members speak with other Alkami clients and choosing best practices. Both of our teams committed to a high level of preparation for this launch, providing a smoother transition for Veridian’s members. At Alkami, we prioritize the needs of our financial institution clients as well as their members’ and customers’ needs, and we’re excited to partner with Veridian to help them to stay at the forefront of digital banking.”
About Veridian Credit Union
Veridian Credit Union, founded in 1934 in Waterloo, Iowa, is a not-for-profit financial cooperative owned by its members. The credit union offers a full range of business and consumer financial services and employs more than 750 people throughout 30 branches. For more information, visit veridiancu.org or call (800) 235-3228.
About Alkami Technology
Alkami Technology, Inc. provides online and mobile banking solutions for credit unions and banks. Based in Plano, Texas, the company’s digital banking platform delivers unparalleled functionality, security, flexibility and extensibility with a superior architecture designed for the future of digital banking. With its modern interface, fully hosted business intelligence solution and customizable feature set, the platform is the ultimate digital banking solution for financial institutions. For more information about Alkami, please visit www.alkamitech.com, visit them on LinkedIn at www.linkedin.com/company/alkami-technology or on Twitter at @alkamitech.